Data‑driven messaging for the modern utility customer
Read MoreEnergy bills are becoming more complex just as prices are rising. BillWise AI helps utilities deliver high bill alerts that are proactive, personalized, and easy to understand,so customers know what changed, what to expect, and what actions they can take next.
BillWise AI helps your team explain billing changes faster, guide customers with confidence, and deliver measurable impact through lower call volume and shorter call durations.
Give every conversation more clarity, confidence, and next-best action. BillWise AI provides customers and customer service representatives with shared visibility into bill changes, proactive high bill alerts, and actionable recommendations that make every interaction easier to resolve.
Notify customers before confusion turns into a call with alerts tailored to household usage patterns, bill drivers, and projected charges.
Show exactly why a bill changed with easy-to-follow insights across weather, usage, billing periods, and rate impacts.
Turn insight into action with practical, personalized guidance customers can use to manage their next bill.
DTE Energy serves 2.3 million electric customers across Michigan, many of whom were increasingly impacted by rising energy costs. As bills grew more complex and less predictable, customers experienced confusion and frustration—driving a sharp increase in inbound billing-related calls.
This surge strained call center operations, raised costs, and negatively affected customer satisfaction. DTE Energy needed a modern solution that could reduce bill anxiety while improving operational efficiency.
BillWise AI helps utilities move beyond reactive billing communications to a more intelligent, proactive approach. By analyzing usage patterns, customer behavior, and billing trends in real time, utilities can anticipate issues, deliver personalized insights, and guide customers with clarity before confusion turns into calls. The result is fewer surprises, stronger trust, and more efficient operations across the entire billing journey.
With individual usage patterns and home characteristics analyzed, deliver tailored, AI-driven recommendations that help customers lower their bills.
Get ahead of bill shock by identifying when a customer’s bill is trending higher than normal and explaining with proactive, automated alerts.
Equip both customers and customer service reps with real-time insights, reducing the need for calls and shortening the ones that do happen by 30%.
BillWise AI turns billing moments into opportunities to reduce friction, build trust, and improve operational performance. By proactively guiding customers with clear, personalized insights, utilities can minimize confusion, prevent unnecessary outreach, and create more efficient interactions across every channel.
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