ConveyIQ Essentials includes pre-built, compliant workflows designed around the moments utilities manage every day. These workflows support outage updates, billing notifications, high bill education, affordability outreach, and demand response programs.
For teams with limited time and resources, starting with proven workflows reduces manual effort and risk. Outage messages keep members informed as restoration progresses. High bill alerts provide context before frustration sets in. Payment assistance outreach connects eligible members to help without requiring staff to manually identify and contact them.
These workflows support both everyday operations and high-pressure events, helping utilities communicate consistently even when teams are stretched thin.
Many utilities need solutions that fit their scale and staffing realities. ConveyIQ Essentials is designed to deliver advanced automation and targeting without requiring large IT teams or custom development.
Deployment typically takes only three to four weeks and integrates easily into existing systems. Workflows are configured through intuitive tools rather than built through code. Utilities can start with a few high-impact journeys and expand over time as needs evolve.
This approach allows teams to modernize communication at a pace that aligns with their operational capacity.
Understand ConveyIQ Essentials
A practical starting point is a messaging audit. Identify where data exists today, where communication relies on manual steps, and where workflows could automate high-impact moments.
Common early wins include high bill alerts, outage updates, and payment assistance outreach. These workflows demonstrate immediate value for both members and internal teams, building momentum for continued improvement.
For utilities rooted in their communities, data-driven messaging offers a way to modernize communication without losing the human connection that defines their service.
Why is proactive communication so important for utilities today?
When members do not have timely information, they call. During storms, billing cycles, or high-usage periods, this can overwhelm call centers and pull teams away from critical work. Proactive communication reduces uncertainty, lowers call volume, and allows crews and customer service teams to focus on restoration and support.
What types of utility moments does ConveyIQ Essentials support?
ConveyIQ Essentials includes pre-built workflows for everyday and high-pressure moments, including outage updates, billing notifications, high bill education, payment assistance outreach, demand response programs, and rate or usage communications.
How long does it take to get started with ConveyIQ Essentials?
Most utilities are able to deploy ConveyIQ Essentials in three to four weeks. The platform integrates with existing systems and uses configuration tools rather than custom code, allowing teams to launch quickly and expand workflows over time.
How does ConveyIQ Essentials help reduce call center volume?
By sending timely updates and educational messages before confusion sets in, utilities can significantly reduce inbound calls. Proactive outage updates, high bill alerts, and status notifications help members understand what is happening without needing to call for answers.
How does data-driven messaging support community-focused utilities?
By delivering timely, respectful, and relevant communication, data-driven messaging helps utilities modernize without losing the human connection. Members feel seen and informed, and utilities strengthen th
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