The state of utility CX: 10 trends defining IUCX 2026
Every year, IUCX offers a clear snapshot of where the utility industry is headed. In 2026, the direction is unmistakable….
April 23, 2026
7 min read
Digital Wallet Card
Transform every wallet into your most trusted communication channel
Build trust and deliver measurable impact through intelligent wallet-based messaging, no app required.
workflow
Seamless customer connection without barriers
Keep customers informed with instant updates on outages, usage, and payments. Built for compliance and designed to cut engagement costs, the Digital Wallet Card for Utilities puts your utility in every customer’s pocket.
how it works
A personalized and secure connection
The Digital Wallet Card gives utilities a new way to connect with their communities. Each card is personalized with company branding and tailored messaging, giving customers instant access to bills, usage details, and outage or restoration updates in a single click.
No app, no login, no friction
Share your utility’s wallet card through email, SMS, QR code, or your web portal. With a single click, customers can add it to their Apple or Google Wallet, keeping your utility accessible at all times.
One tap actions resulting in engagement that lasts
Digital wallet cards see adoption rates up to 60% and push notification opens near 90%, outperforming email and apps. On the card’s back, customers can report outages, make payments, sign up for alerts, get support, or receive energy-saving tips.
benefits
Transform how you connect
Engage customers like never before with the Digital Wallet Card. Deliver real-time, personalized updates, track performance with a central dashboard, honor preferences, and keep communications compliant, all in one card.
Real-time updates
Send real-time outage alerts, billing notifications, and usage messages directly to your customers’ digital wallets. They get the information they need instantly, reducing calls and improving satisfaction.
Centralized dashboard with performance metrics
Track performance at a glance with a centralized dashboard, turning complex data into actionable insights that help you optimize every customer interaction.
Opt-out control for customer preferences
Empower customers with clear opt-out controls, honoring their preferences while keeping communications relevant, trusted, and regulation-ready.
Built-in regulatory compliance
Automatically respect customer communication preferences across all channels. Built-in compliance reduces risk, simplifies operations, and keeps your utility aligned with regulations.
Personalized and secure connections
Each wallet card can be customized with your branding and customer-specific messaging. From name to usage data, every interaction feels personal, secure, and engaging, building trust and strengthening the connection with your community.
use cases
Humanize your customer connection
Transform the way you engage with your community. From outage alerts to billing updates and critical notifications, digital wallet cards make every interaction faster, smarter, and more impactful, putting your utility right in your customers’ pockets.
integration
The Wallet Card that integrates with your existing systems
The Digital Wallet Card for Utilities plugs into your existing systems to deliver real-time updates, personalized messages, and instant alerts, making every customer interaction smarter, faster, and more engaging, all without changing the way utilities teams work.
Resources
Case studies & success stories
Introducing ConveyIQ: A more intelligent way to power communication
Utilities and regulated industries are operating in a new communications reality. Customers expect timely, personalized updates. Regulators expect strict adherence…
April 20, 2026
3 min read
Building a storm-ready communication strategy: How LG&E and KU scaled proactive engagement
For utilities serving large, diverse service territories, storm communication is not just an operational necessity. It is a trust-building function…
April 20, 2026
6 min read
contact
Let’s imagine your success
Talk to us about how our intelligent workflows can modernize your customer experience operations and enhance your customer experience.