about us

We’re Convey. The leading customer engagement operating system for Utilities and regulated industries.

Convey is purpose-built for Utilities and regulated industries where every customer interaction impacts trust, cost, revenue, and compliance. Acting as an adaptive intelligence layer between core systems and customers, Convey delivers timely, accurate, and hyper-personalized communications during critical moments like outages, high-bill events, peak load, and service transactions.

About us - Convey, the leading customer engagement operating system

About us the Convey story over 25 years of trusted experience

Our Story

Intelligent workflows that transform customer experiences

Since 1998, Convey has helped the nation’s top utilities and leading enterprises turn every customer interaction into a trusted, revenue-driving experience. Purpose-built for regulated industries, our platform delivers timely, personalized communications during critical moments, from outages to high-bill alerts, while embedding compliance into every workflow.

Our workflows help organizations modernize operations and set new engagement standards while efficiently managing millions of interactions.

By continuously adapting in real time, Convey reduces costs, improves collections, and strengthens customer trust without adding operational complexity.

83%

increase in delivering messages at speed

64%

increase in data productivity

24%

decrease in inbound call center activity

our team

Our leadership team

Maulik Datanwala
Chief Executive Officer +

Alex Wiley
Chief Financial Officer +

Amit Mondal
Group Chief Technology Officer +

Atif Hasan
Chief Technology Officer, EONS platform +

Scott McClintock
Chief Revenue Officer +

Raed Adhami
Chief Innovation Officer +

Ankit Chadha
Sr Vice President, Customer Operations +

Mark Mendes
Corporate Senior Vice President and General Manager Aerialink +

Sultana Wazzan
Vice President, M&A Integration and Business Systems +

Jen Glassburn
Vice President, Human Resources +

Jay Malin
Vice President, Strategic Partnerships +

Jake Jordaan
Chief of Staff, Director of Strategic Projects +

Our Values

It’s all about the customer

We’re motivated by creating lasting impact for customer experiences – humanizing connections, fostering trust and building relationships that deliver positive value to customers’ lives.

We’re impact-driven

We stay focused on meaningful outcomes to deliver on transformation to enhance regulated environments.

We’re forward-thinking

Learning, adapting and pushing forward is how we all thrive. Together we’ll move boldly into the future.

We’re hands-on

Working as true partners, we listen and lead to bring honesty, respect and openness to every conversation.

We’re team-first

Collaboration is the best way to deliver lasting impact. Imagine us as an extension of your team to bring meaningful change to your customer experiences.

our structure

Strategic partnerships

Convey brings together customer experience management companies each with the same goal in mind – to deliver intelligent customer workflows that humanize connections in regulated environments.

careers

Can you imagine working together?

Join us on our mission to modernize highly regulated industries through purpose-built software solutions.

Visit careers