Convey

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Privacy policy

Please view our privacy policy below.

Last Updated: October 16, 2026

Message Broadcast, LLC d/b/a Convey (“Convey,” “we,” “us,” and “our”) values user and customer privacy and we are committed to protecting personal information. The following privacy policy (this “Privacy Policy”) details how Convey collects, uses, and shares information when using Convey services. It also outlines user rights and how to exercise them regarding personal information.

Data Controller

Convey

410 17th St, Suite 1375
Denver, Colorado 80202, United States

Convey contact email: [email protected]

Scope and Processor Role

Where Convey processes Personal Data on behalf of its business customers, including in connection with Convey’s messaging and communication services, Convey may act as a data processor or service provider on behalf of the applicable customer acting as data controller. The applicable customer’s privacy policy governs the collection of that Personal Data.

This Privacy Policy applies to Personal Data for which Convey acts as the data controller, including information collected through Convey’s Service about prospective customers, registered Users, and visitors.

Information We Collect

We collect several types of Personal Data when using Convey Service. The categories of Personal Data we collect include:

  • Cookies
  • Usage Data
  • Email address
  • First name
  • Last name
  • Country
  • Company name
  • Phone number
  • Usage data and device identifiers
  • Chat/artificial intelligence chatbot interaction data

For more detailed information about the types of data collected, please refer to the specific sections in this Privacy Policy or the explanations provided at the time of data collection. Users and customers may choose to provide Personal Data voluntarily, or in the case of Usage Data, it may be collected automatically during service use.

Please note that providing specific data may be mandatory and required for us to provide Convey’s Service. If Users choose not to provide the required data, it may hinder Convey’s ability to provide the requested Service.

Children’s Privacy

Convey’s Service is not directed to children under the age of 18, and Convey does not knowingly collect Personal Data from children under the age of 18. If Convey learns that it has inadvertently collected Personal Data from a child under the age of 18 without parental consent where required by applicable law, Convey will delete that information. Users who believe that Convey may have collected information from a minor should contact Convey using the contact details provided in this Privacy Policy.

Sources of Personal Data

Convey may collect Personal Data from the following sources:

• Personal Data that Users voluntarily provide, such as when Users register for an account, submit an inquiry, complete a form, or otherwise communicate with Convey

• Personal Data collected automatically when Users access or use the platform, including through Cookies, session-replay technologies, web beacons, local storage, device identifiers, and device and Usage Data. For more information about these technologies and how Users may manage their preferences, please see the Website Cookie Policy

• Chat technologies and AI chatbot tools, which may collect information submitted through chat interactions, device data, and online activity data

• Personal Data obtained from third parties, including business partners, data providers, social media platforms, and publicly available sources

‍How We Use Personal Information

We use personal information collected for the following purposes:

  • Providing, maintaining, and improving Convey’s Service, including analyzing usage trends, diagnosing technical issues, improving features, and developing new products and services.
  • Analyzing Website and Service usage, including through cookies, analytics tools, and similar technologies, to understand user engagement, improve functionality, measure performance, and support our marketing and advertising activities.
  • Responding to User inquiries and requests.
  • Complying with legal obligations.
  • Protecting our rights and interests, as well as those of our Users and third parties.
  • Detecting and preventing malicious or fraudulent activities.
  • Operating and improving artificial intelligence-powered and automated chat functionalities, including using chat interaction data for quality assurance and training purposes.
  • As the User consents to, or as otherwise required or permitted by law.

How We Share Personal Data

We may share User information with third parties for any business purpose described in this Privacy Policy or with the User’s consent. Additionally, we will not share User mobile information with a third party or affiliate for their own marketing or promotional purposes. The purposes we share User Personal Data with third parties for under this Privacy Policy include, but are not limited to, the following:

  • For hosting, IT, email and SMS delivery, payment processing, analytics, fraud prevention, marketing, and customer support providers.
  • With Convey’s affiliates, subsidiaries, and companies under common control.
  • With Convey’s professional advisors, including lawyers, accountants, auditors, and other advisors.
  • In connection with any merger, acquisition, reorganization, sale of assets, or similar transaction, including at the negotiation stage.
  • To share with legal authorities, including law enforcement and government authorities as required by law, court order, or in connection with legal proceedings.

‍User Rights

Users may exercise certain rights regarding their Personal Data processed by Convey and have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Personal Data. Users have the right to object to the processing of their Personal Data if the processing is carried out on a legal basis other than their consent. Further details are provided in the dedicated section below.
  • Access their Personal Data. Users have the right to learn if Personal Data is being processed by Convey, obtain disclosure regarding certain aspects of the processing, and obtain a copy of Personal Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Personal Data and ask for it to be updated or corrected.
  • Restrict the processing of their Personal Data. Users have the right, under certain circumstances, to restrict the processing of their Personal Data. In this case, Convey will not process their Personal Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Personal Data from Convey.
  • Receive their Personal Data and have it transferred to another data controller. Users have the right to receive their Personal Data in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another data controller without any hindrance. This provision is applicable provided that Personal Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

California residents have rights under the California Consumer Privacy Act (“CCPA”):

  • Right to Opt Out: Users have the right to opt out of the sale of User Personal Data.
  • Right to Know: Users have the right to request information about the categories of Personal Data we collect, use, disclose, and sell, as well as the purposes for which they are used.
  • Right to Delete: Users have the right to request the deletion of such User’s Personal Data.
  • Right to Non-discrimination: We will not discriminate against Users for exercising their CCPA rights.

To exercise User rights under the CCPA, Users can contact Convey using the contact details provided in this document.

‍Mode and Place of Processing Personal Data

We employ appropriate security measures designed to protect User Personal Data from unauthorized access, disclosure, modification, or destruction; however, no method of transmission is fully secure. Accordingly, Convey cannot guarantee absolute security. The Processing is carried out using computers and/or IT-enabled tools in compliance with organizational procedures and for purposes related to the Service we provide. User Personal Data may be accessible to certain authorized personnel or external parties involved in the operation of the website and its services, such as administrators, sales, marketing, legal, system administration, and third-party service providers.

‍Methods of Processing

Convey takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of Personal Data. Personal Data processing is carried out using computers/servers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to Convey, in some cases, Personal Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as service providers of Convey. An updated list of these parties may be requested from Convey at any time.

‍Legal Basis of Processing

Convey may process certain Personal Data relating to Users if one of the following applies:

  • Users have given their consent for one or more specific purposes. Note: Under some legislations Convey may be allowed to process certain Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
  • Provision of Personal Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • Processing is necessary for compliance with a legal obligation to which Convey is subject;
  • Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in Convey;
  • Processing is necessary for the purposes of the legitimate interests pursued by Convey or by a third party.

In any case, Convey will help to clarify the specific legal basis that applies to the processing, and whether the provision of the Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

‍Place of Processing

Personal Data is processed at Convey’s operating offices and in any other places where the parties involved in the processing are located. Depending on the User’s location, data transfers may involve transferring the User’s Personal Data to a country other than their own. To find out more about the place of processing of such transferred Personal Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Personal Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by Convey to safeguard their Personal Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with Convey using the information provided in the contact section.

Personal Data Retention

Personal Data shall be processed and stored for as long as required for the purpose they have been collected for. In Convey’s determination of the appropriate retention period, Convey considers the nature and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure, the purposes for which the information is processed, and applicable legal requirements. Therefore:

Personal Data collected for purposes related to the performance of a contract between Convey and the User shall be retained until such contract has been fully performed.

Personal Data collected for the purposes of Convey’s legitimate interests shall be retained as long as needed to fulfill such purposes. User may find specific information regarding the legitimate interests pursued by Convey within the relevant sections of this document or by contacting Convey.

Convey may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing if such consent is not withdrawn. Furthermore, Convey may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

Provision and Usage of an Artificial Intelligence Powered Chatbot

Convey’s Services may include AI-powered chatbot and other automated chat functionality. When Users interact with these features, they acknowledge that they may be interacting with an automated digital agent rather than a human representative.

If Users interact with such functionality, Convey may collect and process information submitted through those interactions, as well as related account and usage information, to provide, operate, maintain, support, personalize, secure, and improve the Services and related functionality.

Convey and its service providers may process chat interactions for quality assurance, troubleshooting, analytics, security, support, and service improvement purposes. Where Convey uses third-party artificial intelligence service providers, the processing of information submitted through such functionality may also be subject to the applicable provider’s processing practices and contractual commitments. Unless otherwise disclosed or expressly agreed in writing, Convey does not intend to use Customer Data submitted through the Services to train generalized artificial intelligence models.

Artificial intelligence-generated responses are provided for informational and assistance purposes only and may be inaccurate, incomplete, or outdated. Users should independently evaluate any information provided and should not rely solely on AI-generated responses.

When a User is signed into an account, AI-powered features may personalize responses based on account information, prior interactions, and applicable Service activity.

Chat interactions may be logged, retained, and reviewed by Convey and its service providers as necessary to provide support, maintain service quality, conduct quality assurance, ensure security, comply with legal obligations, resolve disputes, enforce agreements, and operate and improve the Services, and may be retained in accordance with applicable contractual, legal, operational, and service-provider retention requirements and practices.

‍The Purposes of Processing

Personal Data concerning Users is collected to allow Convey to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its User or third parties), detect any malicious or fraudulent activity, as well as the following: analytics, displaying content from external platforms, tag management, managing contacts and sending messages, Remarketing and behavioral targeting, contacting the User and User database management.

User Right to Object to Processing

Users have the right to object to the processing of User Personal Data under certain circumstances. If User Personal Data is processed for public interest, the exercise of official authority, or the legitimate interests pursued by the data controller, Users may object by providing valid ground related to the User situation. However, if User Personal Data is processed for direct marketing purposes, Users have the right to object to such processing without any justification. To exercise the User right to object, please contact Convey using the contact details provided in this document.

How to Exercise User Rights

If a User wishes to exercise their rights regarding User Personal Data , including withdrawing User consent, objecting to processing, accessing User Personal Data, requesting rectification or deletion of User Personal Data, or requesting data portability, Users can contact Convey using the contact details provided in this document. We will address User requests as early as possible and within one month of receiving a User request. Please note that certain rights may be subject to legal limitations or exceptions. We may need to verify User identity before processing a User request.

‍The Right to Know and Portability

Users have the right to request that we disclose to User:

  • The categories and sources of the Personal Data that we collect about a User, the purposes for which we use User information and with whom such information is shared.
  • In the case of sale of Personal Data or disclosure for a business purpose, two separate lists where we disclose are as follows: For sales, Personal Data categories purchased by each category of recipient; and
    For disclosures for a business purpose, the Personal Data categories obtained by each category of recipient.

The disclosure described above will be limited to the Personal Data collected or used over the past 12 months. If we deliver our response electronically, the information enclosed will be “portable,” i.e., delivered in an easily usable format to enable Users to transmit the information to another entity without hindrance – if this is technically feasible.

‍The Right to Request the Deletion of User Personal information

Users have the right to request that we delete any User Personal Data, subject to exceptions set forth by the law (such as, including but not limited to, where the information is used to identify and repair errors on this Website, to detect security incidents and protect against fraudulent or illegal activities, to exercise certain rights etc.).

If no legal exception applies, because of exercising User rights, we will delete User Personal Data and direct any of our service providers to do so.

‍How to Exercise User Rights

To exercise the rights described above, Users need to submit a User verifiable request (described below) to Convey by contacting us via the details provided in this document.

For Convey to respond to a User request, it is necessary that we know who Users are. Therefore, Users can only exercise the above rights by making a verifiable request which must:

  • Provide sufficient information that allows us to verify individuals about whom we collected Personal Data or an authorized representative.
  • Describe a User request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We will not respond to any request if we cannot verify a User’s identity and confirm the Personal Data that relates to User. If Users cannot personally submit a verifiable request, Users can authorize a person registered with the California Secretary of State to act on a User’s behalf. If Users are adults, Users can make a verifiable request on behalf of a minor under User parental authority. Users can submit a maximum of 2 requests over 12 months.

‍How and When We Handle User Request

We will confirm receipt of the User verifiable request within 10 days and provide information about how we will process the User request.

We will respond to User requests within 45 days of its receipt. Should we need more time, we will explain to Users the reasons why, and how much more time we need. In this regard, please note that we may take up to 90 days to fulfill User requests.

Our disclosure(s) will cover the preceding 12-month period. Should we deny a User request, we will explain to said User the reasons behind our denial.

We do not charge a fee to process or respond to User verifiable request unless such request is manifestly unfounded or excessive. In such cases, we may charge a reasonable fee, or refuse to act on the request. In either case, we will communicate our choices and explain the reasons behind it.

Website Cookie Policy

Our website uses cookies and other identifiers to enhance the User browsing experience and provide personalized content. For more information about our use of cookies and how User can manage User preferences, please refer to our Cookie Policy.

‍Additional Information and Contact

For any additional information or inquiries regarding the collection and processing of User Personal Data, or if User have any concerns about this Privacy Policy, please contact Convey using the contact details provided in this document.

‍Legal Action and Disclosure of Personal Data

We may use User Personal Data for legal purposes, including in court proceedings or against improper use of the Convey Website or Service. We may also disclose User Personal Data if required by law or in response to a request from public authorities.

‍Information Not Contained in this Policy

If Users have questions or need more information about the collection or processing of User Personal Data not addressed in this Privacy Policy, contact Convey using the contact details provided.

‍“Do Not Track” Requests

Our website does not currently support “Do Not Track” requests. To determine if any of the third-party services we use honor “Do Not Track” requests, please refer to their respective privacy policies.

‍Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time by notifying Users on this page. We may also provide notice of changes within our website or send a notice to Users via the contact information available to us. It is recommended that Users review this Privacy Policy periodically for any updates. Continued use of the platform following the posting of changes constitutes the User’s acknowledgment of such changes. The date of the last modification will be indicated at the bottom of this Privacy Policy.

‍Additional Information for California Consumers

This section supplements the information contained in this Privacy Policy specifically for consumers residing in California, United States, in accordance with the CCPA.

The categories of Personal Data collected, disclosed, or sold, and the purposes for such collection, are outlined in this Privacy Policy. Please refer to the relevant sections for detailed information.

Sale within the context of the CCPA is defined as: ‘selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s Personal Data by the business to another business or a third party for monetary or other valuable consideration.

Users have the right to opt out of the sale of User Personal Data. If Users wish to exercise this right or require further information, please contact us using the contact details provided in this Privacy Policy.

‍Valuable Consideration

While the CCPA does not currently explicitly define “valuable consideration”, under Californian contract law it is defined as “any benefit conferred, or agreed to be conferred, upon the promisor, by any other person, to which the promisor is not lawfully entitled, or any prejudice suffered, or agreed to be suffered, by such person, other than such as he is at the time of consent lawfully bound to suffer, as an inducement to the promisor, is a good consideration for a promise.” (Cal. Civ. Code § 1605).

Within this context, a “valuable consideration” can be broadly interpreted as meaning all agreements where Personal Data is exchanged – and the transferring entity receives any benefit to which it would not be legally entitled to without the agreement.

‍Definitions and Legal References

This privacy policy is based on various legislations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Please refer to the Definitions and Legal References section within this document for explanations of the terms used.

Definitions and Legal References

This Privacy Policy is based on various legislations, including the General Data Protection Regulation and the CCPA. Please refer to the Definitions and Legal References section within this document for explanations of the terms used.

‍“Personal Data” shall mean any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

‍“Usage Data” shall mean the information collected automatically through the Convey Website, or third-party IT services, which can include: User mobile information, the IP addresses or domain names of the computers utilized by the User who use the Website, the Uniform Resource Identifier addresses, the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

“Users” shall mean the individual using this Website.

‍‍“Website”shall mean the means by which the Personal Data of the User is collected and processed.

‍The “Service” shall meanthe service provided by this Website is described in the relative terms (if available) and on this site/application.  

“Cookies” shall mean the small sets of data stored in the User’s device.

Last modified: October 16, 2026

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