The state of utility CX: 10 trends defining IUCX 2026
Every year, IUCX offers a clear snapshot of where the utility industry is headed. In 2026, the direction is unmistakable….
April 23, 2026
7 min read
solutions
Service Automation
Automate your communications with intelligent systems that deliver measurable results, speed up positive customer outcomes and stay compliant. Ready with preferred customer engagement for all service requests.
overview
Streamline experiences
Take the pressure off teams and customers. Automated communications empower self-service, reduce friction and drive meaningful, measurable results.
HOW IT WORKS
Automated workflows
Our approach seamlessly connects customers to channels that suit them. Service teams can prioritize tasks, gain real-time customer intelligence and deepen relationships.
benefits
Simplified journeys
Seamless experiences depend on automation to connect systems and deliver at scale. Support positive customer outcomes with dependable workflows and enhanced management operations for all service requests.
Empower teams
Automated communication management reduces contact center traffic resulting in better customer relationships and reduced churn while turning staff into strategic advisors who drive measurable business value.
Boost productivity
Automating millions of communications gives service teams more focus on complex cases or other causes.
Streamline experiences
Give customers easy, intuitive ways to connect to your brand in their preferred channels. From alerts to two-way interactive streams, let automated workflows manage millions of customer relationships reliably with demonstrable impact.
Integrated visibility
Connect systems and workflows together across disparate or legacy technologies. Gain insights at a glance to optimize areas for improvement and measure your return on investment with concrete results.
Staying compliant
Our processes support industry-specific regulatory frameworks, so that every message is secure, auditable, and aligned to your preferred risk framework.
Emergency capacity
Disasters or outages are covered so that millions of customers get reliable, timely, personalized communications sent automatically.
use cases
Applications
Discover how our solutions apply to your communication deliverables with measurable business impact.
outcomes
Measurable value
We’ve helped 80% of the top 25 US utility companies transform the way they manage outages.
83%
improved speed of message delivery
64%
increase in data productivity
24%
decrease in inbound call center activity
3000
messages sent per second on average
resources
Set new standards in your industry
Get inspired by leaders humanizing connections and modernizing their operations.
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contact
Let’s imagine your success
Talk to us about how our intelligent workflows can modernize your customer experience operations and enhance your customer experience.