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Maintain compliance across SMS and voice communications channels in real-time with centralized consent revocation in a single database. Remain audit-ready with automated compliance management solutions.
Utilities face a complicated compliance landscape. With the increase in regulations like TCPA, there is a need for a centralized and automated compliance management tool. ENFORCE takes the manual processes utilities are using today and streamlines them into an audit-ready database.
how it works
Build a repeatable and trackable compliance process that removes friction and confusion, tracks revocation history, follows all contact rules, and gives the team visibility and control so every customer interaction is handled confidently.
Filter contacts for number validity, porting, line type, Do Not Call status, blocked numbers, and channel-specific revocation history so messages reach the intended recipients correctly.
Regulations have increased around customer communication based on channel and event type. Automatically filter contactable customers based on previous revocations and connect with your customers where they are.
benefits
Enable faster, more intelligent and reliable communications that safeguard your organization and build confidence in every customer interaction.
Automating consent revocation processes allows utilities to reduce manual errors, streamline workflows, and save time, improving operational accuracy and freeing teams to focus on delivering reliable and efficient service to customers.
By centralizing consent revocation in a single database, ENFORCE maintains consistent, accurate, and uniformly applied data across all channels, helping utilities manage communications with precision and reduce errors.
Real-time updates to consent revocation keep communications compliant from the moment changes occur. By eliminating lag, utilities reduce errors and maintain regulatory alignment.
Compliance regulations are always changing. By maintaining centralized revocation records on SMS and voice channels, utilities are able to minimize regulation fines and other legal risks.
By maintaining compliance across both SMS and voice channels, utilities can meet TCPA and broader regulatory requirements, reduce the chance of violations, and streamline communication processes across channels.
Failing to honor customer revocations can lead to costly fines and loss of trust. ENFORCE centralizes all revocations in one database, making it easier to understand customer opt-outs.
use cases
Within a singular database utilities can streamline compliance processes resulting in regulatory compliance and higher customer satisfaction.
outcomes
A large utility needed a secure and reliable compliance process. ENFORCE’s capabilities took their compliance to the next level.
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Talk to us about how our intelligent workflows can modernize your customer experience operations and enhance your customer experience.
