Introducing ConveyIQ: A more intelligent way to power communicationUtilities and regulated industries are operating in
Read More Introducing ConveyIQ: A more intelligent way to power communication
Message Broadcast is Now ConveyMessage Broadcast rebrands as Convey, marking a
Read More Message Broadcast is Now Convey
Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentsConvey is excited to announce the acquisition
Read More Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentsEONS
Reliably deliver emergency outage notifications & communications quickly and accurately, ensuring your communities receive timely, clear information and guidance exactly when they need it most.
workflow
The best-in-class emergency outage notification system transforms compliance requirements into streamlined customer experiences through outage communications. Build lasting customer trust through transparent, real-time outage communications and restoration updates.
outage
Customers receive outage notifications and restoration timelines through their preferred channels. Our automated workflows turn regulatory requirements into trust-building experiences, reducing call volume and improving satisfaction during critical situations.
When every second counts, deploy critical communications and outage notifications across SMS, voice, email, and conversational channels simultaneously. Geotargeted messaging reaches specific at-risk populations with real-time translations, while automated responsiveness and templated communications ensure consistent, compliant emergency response.
Utilities receive live operational insights that enable simplified regulatory reporting and data-driven decision-making. Customers confirm power restoration, providing operations with accurate data and achieve customer satisfaction goals.
benefits
EONS reduces call volume during outages to ensure regulatory compliance with real-time reporting. Our intelligent workflows transform emergency operations while building lasting customer trust through transparent communication built intentionally for utilities and highly regulated businesses.
Deploy critical alerts via SMS, voice, email, and conversations. Automated responsiveness ensures consistent messaging while location-based communications reach at-risk populations with omnilingual support, turning compliance requirements into trust-building customer experiences.
Message delivery tracking and campaign monitoring provide complete visibility into emergency communications. Reporting capabilities streamline regulatory compliance while detailed analytics enable data-driven decisions that improve operational efficiency and customer satisfaction.
Emergency Outage Notification System (EONS) works with existing outage management systems (OMS) and Geographic Information Systems (GIS) to deliver precise, location-based messaging. Built specifically for utilities, it connects existing infrastructure through workflows that enable faster response and stronger coordination during critical events.
Turn outage events into trust-building moments. EONS delivers timely, accurate outage notifications through customers’ preferred channels. With self-service tools and AI voice messaging, utilities reduce inbound volume while improving satisfaction during critical events.
EONS supports secure, compliant communication across regulated industries. Built specifically for utilities, it meets the highest security standards while providing audit trails and documentation needed for regulatory reporting, protecting both you and your customers.
EONS is up and running in weeks, not months. Built specifically for utilities, it integrates with your existing systems and delivers improvements to emergency communications, helping modernize operations without disrupting current workflows.
use cases
EONS transforms how utilities communicate during critical moments. From planned outages to emergency events, our purpose-built platform delivers intelligent workflows that humanize connections while ensuring regulatory compliance and building customer trust across every interaction.
case study
Before EONS, Con Edison’s outage notifications and communications were slow, inconsistent, and manual, taking hours to coordinate messages across six regions. The legacy system lacked speed, flexibility, and visibility, resulting in poor experiences for both internal teams and customers during critical situations.
Con Edison partnered with Convey to launch the Outage Communications Messaging Center (OCMC)—a unified, real-time platform built on EONS. The result was faster execution, better transparency, and higher customer satisfaction during both everyday interruptions and large-scale emergencies.
70%
Real-time outage alerts reduce customer calls while improving satisfaction.
6+ Hrs
Con Edison transformed outage communications with the EONS unified platform.
100%
Complete visibility into emergency communications with instant delivery status.
5+
Workflows that reach customers via SMS, voice, email, conversations, and TTY.
Resources
For many utility customers, the billing experience follows a familiar pattern. The bill arrives. The amount is higher than expected….
The way utilities and public sector organizations engage with their customers and communities is changing. Expectations are higher, interactions are…
Severe weather events test more than a utility’s infrastructure. They also test how quickly teams can inform, guide, and support…
contact
Talk to us about how our intelligent workflows can modernize your customer experience operations and enhance your customer experience.
