Introducing ConveyIQ: A more intelligent way to power communicationUtilities and regulated industries are operating in
Read More Introducing ConveyIQ: A more intelligent way to power communication
Message Broadcast is Now ConveyMessage Broadcast rebrands as Convey, marking a
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Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentsConvey is excited to announce the acquisition
Read More Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentsPractical guidance on customer communication for utilities and regulated industries: outage updates, billing, compliance and the workflows behind them.
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For many utility customers, the billing experience follows a familiar pattern. The bill arrives. The amount is higher than expected….
The way utilities and public sector organizations engage with their customers and communities is changing. Expectations are higher, interactions are…
Severe weather events test more than a utility’s infrastructure. They also test how quickly teams can inform, guide, and support…
Winter brings unique challenges for utilities. From severe weather and outages to increased customer questions and safety concerns, utilities need…
The rules around consumer consent and opt-outs are changing. Is your organization ready? For utilities and other regulated organizations, customer…
Utility customer service teams are being asked to do more with less. Rising energy costs, increasingly complex bills, and higher…
An outage may be the same operational event for a utility, but it is not the same experience for every…
If it feels like TCPA has been on your compliance to-do list for a while, you’re not alone. Over the…
Storm preparedness is about more than restoring power. It is about protecting public safety, maintaining essential services, communicating clearly, and…
Proactive communication is becoming essential for community-owned utilities looking to improve customer satisfaction, reduce call center volume, strengthen trust, and…
At Convey, we believe the future of customer engagement is more proactive, personalized, and connected. That vision is driving the…
Customer expectations have changed dramatically over the last decade. Whether someone is paying a utility bill, reporting a service issue,…
For utilities, every customer interaction matters. While payment reminders may seem like a routine operational task, proactive billing communication represents…
For utilities, power outages are inevitable. Customer frustration doesn’t have to be. Whether caused by severe storms, equipment failures, planned…
As electricity demand continues to rise, utilities are facing increasing pressure to balance reliability, affordability, and customer expectations. Extreme weather,…
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