Introducing ConveyIQ: A more intelligent way to power communicationUtilities and regulated industries are operating in
Read More Introducing ConveyIQ: A more intelligent way to power communication
Message Broadcast is Now ConveyMessage Broadcast rebrands as Convey, marking a
Read More Message Broadcast is Now Convey
Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentsConvey is excited to announce the acquisition
Read More Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentsPractical guidance on customer communication for utilities and regulated industries: outage updates, billing, compliance and the workflows behind them.
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Siloed systems and disconnected customer communications make it harder for utilities to deliver timely, personalized service. A modern communication intelligence…
Paying an energy bill is one of the most common interactions customers have with their utility. Whether a customer is…
Government agencies are responsible for collecting payments efficiently, securely and in ways that meet the expectations of the people they…
Budget season forces utilities to make difficult decisions. Which investments are essential? Which can wait? And, perhaps most importantly, which…
Wildfires are becoming an increasingly significant threat for utility providers. For utilities operating in wildfire-prone regions, preparedness now extends far…
When a major storm is approaching, communication can be just as important as the response itself. Customers want to know…
Wildfires have become a year-round threat, testing how quickly utilities can communicate, protect customers, and support their communities before, during,…
For many utility customers, the billing experience follows a familiar pattern. The bill arrives. The amount is higher than expected….
Severe weather events test more than a utility’s infrastructure. They also test how quickly teams can inform, guide, and support…
Winter brings unique challenges for utilities. From severe weather and outages to increased customer questions and safety concerns, utilities need…
The rules around consumer consent and opt-outs are changing. Is your organization ready? For utilities and other regulated organizations, customer…
Utility customer service teams are being asked to do more with less. Rising energy costs, increasingly complex bills, and higher…
An outage may be the same operational event for a utility, but it is not the same experience for every…
If it feels like TCPA has been on your compliance to-do list for a while, you’re not alone. Over the…
Storm preparedness is about more than restoring power. It is about protecting public safety, maintaining essential services, communicating clearly, and…
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