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Read More Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentsField safety
Turn compliance requirements into streamlined SMS-enabled safety communications workflows that build trust from operations to field crews.
workflows
SubTrac supports field crew safety in regulated environments through automated SMS check-ins. Built for utilities managing substation operations, our platform streamlines compliance requirements into efficient workflows with measurable operational impact.
field tracking
SubTrac replaces outdated phone check-ins with real-time location tracking. Field crews text location codes, giving supervisors visibility and helping meet compliance requirements while strengthening connections and modernizing operations.
Control centers receive SMS updates through live dashboards. Safety workflows ensure worker accountability while delivering measurable impact across multiple territories and regulated environments.
When utility workers don’t respond to checkout reminders, intelligent workflows automatically escalate to supervisors, turning compliance requirements into proactive safety measures.
access management
SubTrac converts manual field crew check-ins into automated SMS workflows that reduce control center call volume while ensuring worker safety. Our platform significantly cuts phone traffic and improves OSHA compliance rates for utility substation operations.
SMS workflows eliminate phone bottlenecks during substation check-ins. Control center dispatchers focus on restoration efforts while automated text messaging handles routine safety communications with efficiency improvements.
Workers text simple codes to report substation presence while supervisors gain instant dashboard visibility. No invasive location tracking needed, just SMS confirmation of who’s checked into which operational location.
SMS works where phone calls fail in remote locations. Workers avoid busy signals and connection issues while supervisors receive consistent check-in confirmations regardless of cellular coverage limitations.
SubTrac deploys rapidly using your existing SMS short code infrastructure. Cloud-based dashboards integrate with current control center operations without complex system modifications or extensive training requirements.
If field crews don’t check out on time, automated SMS reminders escalate to supervisors. Alerts ensure OSHA compliance and worker accountability through intelligent safety workflows and audit trails.
View detailed check-in activity with drill-down access to individual SMS conversations. Generate comprehensive safety reports for OSHA compliance and incident analysis with complete operational activity logs.
use cases
SubTrac automates routine compliance tracking through efficient safety workflows. From substation monitoring to emergency response, our solutions modernize operations through processes that deliver measurable results.
success story
A regulated utility managing thousands of field personnel across multiple territories faced compliance challenges with phone-based check-ins. Traditional processes created operational bottlenecks and safety concerns while overwhelming control centers, hindering their ability to modernize operations and enable SMS-enabled safety communications for field crews in regulated environments.
SubTrac’s intelligent customer workflows transformed their operations with measurable impact. Within weeks, they reduced control center calls by 50-80% while humanizing connections through purpose-built SMS workflows. This modernized their operations and set new engagement standards for field safety compliance.
integrations
SubTrac integrates with existing utility infrastructure through purpose-built APIs and SMS workflows. Connect with control center systems, outage management platforms, and workforce management tools without disrupting current operations.
proven results
SubTrac reduces operational costs and improves safety compliance by automating field crew check-ins and providing real-time visibility for regulated utilities.
80%
SMS workflows eliminate phone bottlenecks at utility control centers.
80%
Proven results from major utility with four operating subsidiaries.
2 weeks
Major energy company saw immediate impact within two weeks of deployment.
100%
Complete visibility into substation check-ins and worker safety.
resources
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contact
Talk to us about how our intelligent workflows can modernize your customer experience operations and enhance your customer experience.
