Introducing ConveyIQ: A more intelligent way to power communicationUtilities and regulated industries are operating in
Read More Introducing ConveyIQ: A more intelligent way to power communication
Message Broadcast is Now ConveyMessage Broadcast rebrands as Convey, marking a
Read More Message Broadcast is Now Convey
Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentsConvey is excited to announce the acquisition
Read More Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentsMake critical moments opportunities to engage. Deliver millions of customer interactions that build trust and drive revenue.
overview
During critical disruptions, your communications must deliver. Convert challenging moments into positive customer engagement. We handle millions of interactions to maximize efficiency, drive measurable ROI, and ensure full compliance.
how it works
We deliver automated, personalized messages to millions during critical moments, turning interruptions into valuable interactions.
benefits
Automated and AI-powered systems ensure communications are delivered for the most challenging moments.
Manage communications efficiently to reduce call center volumes, protect revenue streams, and improve operational effectiveness at critical moments.
Eliminate communication bottlenecks. Handle peak messaging volumes without sacrificing quality, ensuring consistent customer experiences that scale.
Ensure your team is adequately equipped to boost morale and maintain retention during critical events.
Meet all compliance requirements for regulated industries. Every interaction aligns with current regulations and risk frameworks.
Deploy solutions that work with your infrastructure while delivering at speed across your environment.
Change customer perceptions with proactive outage management engagement during critical moments. Improve satisfaction metrics and deliver sustainable loyalty improvements.
use cases
Discover how Convey can deliver valuable advantages with your Proactive outage management engagement.
Public and private organizations can send automatic, tailored communications to affected users – millions at a time.
Automated and AI-supported workflows make messaging more sophisticated to handle complex scenarios, providing users with updates and reducing pressure on contact center staff.
By integrating your systems and designing smarter processes, every touchpoint can stay up to date with useful, relevant information about outages affecting millions of people.
We design with the full journey in mind, offering opportunities to boost customer satisfaction with feedback surveys, easy ways to manage preferences and ongoing operational improvement.
case study
A leading utility in California, serves over 15 million customers across them 50,000 square miles—many of living in wildfire-prone areas.
To modernize emergency response and enhance public safety, leading utility implemented Convey’s real-time, intelligent communication platform.
outcomes
We’ve helped 80% of the top 25 US utility companies transform the way they manage outages.
83%
64%
24%
3000
resources
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contact
Talk to us about how our intelligent workflows can modernize your customer experience operations and enhance your customer experience.
