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Branding has transcended the confines of a mere marketing function to become an imperative, shaping how companies are perceived, trusted,…
The FCC is changing how consumers can revoke their consent to automated phone calls and texts. As of April 11,…
As we mark Severe Weather Preparedness Month 2025, organizations across the nation are reviewing their emergency communication strategies with renewed…
Discover how SMS and MMS are revolutionizing insurance claims processing. From instant updates to seamless documentation submission, learn how insurers are leveraging text messaging to enhance efficiency, reduce costs, and improve customer satisfaction.
Utility companies are facing significant revenue loss due to payment delinquencies, with millions of households behind on their utility bills. Intelligent communication tools, like AI-driven systems, are transforming how utilities manage collections and billing.
Discover how AI is revolutionizing customer service and outage management for utilities in 2025. From AI-driven chatbots to predictive maintenance, learn how utilities are enhancing customer experience, improving grid reliability, and overcoming implementation challenges in an increasingly digital world.
Utilities face mounting pressure to maintain reliable service amid extreme weather events, wildfires, and aging infrastructure challenges. With an 83% increase in weather-related outages (U.S. Department of Energy) and 65% of customers frustrated by impersonal utility communications (J.D. Power 2023), the stakes for effective crisis management have never been higher, facing the risk of eroding customer trust and operational efficiency if they opt not to transform their strategies across all touchpoints.
Energy is essential for modern life—heating homes, lighting communities, and powering vital devices. Yet recent economic strains and global fuel price fluctuations have made it increasingly difficult for many households to keep up with their monthly utility bills.
Millions of Americans—nearly 20 million households—are struggling to pay their utility bills, with arrears reaching $19.5 billion as of March 2023, according to the National Energy Assistance Directors Association. Many are making difficult choices about which bills to prioritize, with utility costs often delayed.
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