Introducing ConveyIQ: A more intelligent way to power communicationUtilities and regulated industries are operating in
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Message Broadcast is Now ConveyMessage Broadcast rebrands as Convey, marking a
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Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentsConvey is excited to announce the acquisition
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ALL Resources
This November, energy affordability is more than a household concern. It is a defining issue in state and local elections,…
Self-service only works when customers can use it. For residents who don’t speak English as a first language, an English-only…
Siloed systems and disconnected customer communications make it harder for utilities to deliver timely, personalized service. A modern communication intelligence…
Energy bills are one of the most important touchpoints between utilities and their customers. Yet understanding why a bill changed,…
Budget season forces utilities to make difficult decisions. Which investments are essential? Which can wait? And, perhaps most importantly, which…
Wildfires are becoming an increasingly significant threat for utility providers. For utilities operating in wildfire-prone regions, preparedness now extends far…
When a major storm is approaching, communication can be just as important as the response itself. Customers want to know…
Wildfires have become a year-round threat, testing how quickly utilities can communicate, protect customers, and support their communities before, during,…
For many utility customers, the billing experience follows a familiar pattern. The bill arrives. The amount is higher than expected….
The way utilities and public sector organizations engage with their customers and communities is changing. Expectations are higher, interactions are…
Severe weather events test more than a utility’s infrastructure. They also test how quickly teams can inform, guide, and support…
Winter brings unique challenges for utilities. From severe weather and outages to increased customer questions and safety concerns, utilities need…
The rules around consumer consent and opt-outs are changing. Is your organization ready? For utilities and other regulated organizations, customer…
An outage may be the same operational event for a utility, but it is not the same experience for every…
Storm preparedness is about more than restoring power. It is about protecting public safety, maintaining essential services, communicating clearly, and…
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