Utilities and regulated industries are operating in
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Rich Communication Services (RCS) is changing the future of customer engagement, and utilities have a unique opportunity to take advantage…
Messaging remains one of the most effective ways to reach customers, but customer expectations have evolved. Today’s consumers expect the…
Unexpected utility bills create more than customer frustration. They drive inbound calls, increase operational strain, and erode trust between utilities…
Rich Communication Services (RCS) is transforming how businesses engage with customers by delivering a richer, more interactive experience than traditional…
Consumers are more connected than ever, but they are also more cautious. Between phishing attempts, spoofed phone numbers, and fraudulent…
Convey announced that its partnership with Con Edison has been recognized with the Bronze Award for Excellence in Outage Communications…
Every year, IUCX offers a clear snapshot of where the utility industry is headed. In 2026, the direction is unmistakable….
Utilities and regulated industries are operating in a new communications reality. Customers expect timely, personalized updates. Regulators expect strict adherence…
For utilities serving large, diverse service territories, storm communication is not just an operational necessity. It is a trust-building function…
Customer experience leaders in utilities know the feeling. You’ve identified a better way to reach customers before they fall behind on payments. Your…
Utilities are facing more unpredictable weather than ever before, and that volatility can have a major impact on customer experiences….
Storms are becoming more frequent, more complex, and more disruptive. At the same time, customer expectations for timely, transparent communication…
Wondering why your CSAT scores may be falling behind? Here are 5 reasons CSAT breaks down in utility contact centers…
As weather conditions continue to prove, utilities are at the mercy of their environment. As severe weather increases, organizations across…
Public power utilities are under growing pressure to do more with less. With fewer staff, tighter budgets, rising customer expectations,…
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