Introducing ConveyIQ: A more intelligent way to power communicationUtilities and regulated industries are operating in
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Message Broadcast is Now ConveyMessage Broadcast rebrands as Convey, marking a
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Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentsConvey is excited to announce the acquisition
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When a major storm is approaching, communication can be just as important as the response itself. Customers want to know…
Wildfires have become a year-round threat, testing how quickly utilities can communicate, protect customers, and support their communities before, during,…
For many utility customers, the billing experience follows a familiar pattern. The bill arrives. The amount is higher than expected….
Severe weather events test more than a utility’s infrastructure. They also test how quickly teams can inform, guide, and support…
Winter brings unique challenges for utilities. From severe weather and outages to increased customer questions and safety concerns, utilities need…
The rules around consumer consent and opt-outs are changing. Is your organization ready? For utilities and other regulated organizations, customer…
An outage may be the same operational event for a utility, but it is not the same experience for every…
Storm preparedness is about more than restoring power. It is about protecting public safety, maintaining essential services, communicating clearly, and…
When a public safety power shutoff (PSPS) is declared, utilities have a narrow window to communicate critical information to customers….
Proactive communication is becoming essential for community-owned utilities looking to improve customer satisfaction, reduce call center volume, strengthen trust, and…
At Convey, we believe the future of customer engagement is more proactive, personalized, and connected. That vision is driving the…
Convey has been named to the 2026 Inc. 5000, the annual ranking of America’s fastest-growing private companies. The recognition highlights…
Customer expectations have changed dramatically over the last decade. Whether someone is paying a utility bill, reporting a service issue,…
For utilities, every customer interaction matters. While payment reminders may seem like a routine operational task, proactive billing communication represents…
As electricity demand continues to rise, utilities are facing increasing pressure to balance reliability, affordability, and customer expectations. Extreme weather,…
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