Introducing ConveyIQ: A more intelligent way to power communicationUtilities and regulated industries are operating in
Read More Introducing ConveyIQ: A more intelligent way to power communication
Message Broadcast is Now ConveyMessage Broadcast rebrands as Convey, marking a
Read More Message Broadcast is Now Convey
Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentsConvey is excited to announce the acquisition
Read More Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentsHow utilities and enterprises put Convey to work, and the measurable results they saw in outage communication, collections and contact centre load.
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When a public safety power shutoff (PSPS) is declared, utilities have a narrow window to communicate critical information to customers….
For utilities, customer communications have become just as critical as the services they provide. Customers expect timely updates during outages,…
When the lights go out, customers expect timely, accurate information. For municipal utilities, delivering those communications quickly and reliably can…
For utilities, revenue recovery is rarely just about collections. It is about balancing financial performance with customer relationships, regulatory compliance, and…
For utilities serving large, diverse service territories, storm communication is not just an operational necessity. It is a trust-building function…
The challenge that DTE faced DTE Energy serves 2.3 million electric customers across Michigan, many of whom were increasingly impacted…
CLIENT: Hawaiian Electric USE CASE: Outage management THE CHALLENGE Hawaiian Electric, serving 95% of Hawaii’s 1.4 million residents, sought to…
CLIENT: Leading utility company USE CASE: Outage management THE CHALLENGE In late 2022, a large utility in the Southern US…
CLIENT: Leading utility company USE CASE: Field operations THE CHALLENGE During a busy outage season, a leading utility found themselves…
CLIENT: Leading utility provider USE CASE: Customer engagement, utilizing Conversations THE CHALLENGE A leading utility provider in North America’s High…
CLIENT: Con Edison of New York USE CASE: Outage management, utilizing EONS Before 2024, Con Edison’s outage communications were slow,…
CLIENT: Mansfield Electric USE CASE: Outage management THE CHALLENGE Mansfield Municipal Electric Department (MMED) serves 10,000 customers in Southeastern Massachusetts….
CLIENT: California utilities USE CASE: Outage management, utilizing EONS THE CHALLENGE In the summer of 2022, extreme heat strained California’s…
CLIENT: Leading utility company USE CASE: Outage management, utilizing EONS THE CHALLENGE Our client, a Fortune 500 energy company in…
CLIENT: Leading utility company USE CASE: Billing & payment, utilizing EONS THE CHALLENGE In the early weeks of the COVID-19…
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