Introducing ConveyIQ: A more intelligent way to power communicationUtilities and regulated industries are operating in
Read More Introducing ConveyIQ: A more intelligent way to power communication
Message Broadcast is Now ConveyMessage Broadcast rebrands as Convey, marking a
Read More Message Broadcast is Now Convey
Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentsConvey is excited to announce the acquisition
Read More Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentsHow utilities and enterprises put Convey to work, and the measurable results they saw in outage communication, collections and contact centre load.
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For a busy building department, inspection scheduling is a balancing act. Hundreds of inspections need to be assigned, inspectors need…
For utilities, payment management can create work on both sides of the customer relationship. Customers want convenient ways to pay,…
When a public safety power shutoff (PSPS) is declared, utilities have a narrow window to communicate critical information to customers….
For utilities, customer communications have become just as critical as the services they provide. Customers expect timely updates during outages,…
When the lights go out, customers expect timely, accurate information. For municipal utilities, delivering those communications quickly and reliably can…
For utilities, revenue recovery is rarely just about collections. It is about balancing financial performance with customer relationships, regulatory compliance, and…
For utilities serving large, diverse service territories, storm communication is not just an operational necessity. It is a trust-building function…
The challenge that DTE faced DTE Energy serves 2.3 million electric customers across Michigan, many of whom were increasingly impacted…
For Hawaiian Electric, keeping communities informed during emergencies requires communication that can move as quickly as the situation on the…
For utility customers, outage communications can shape the entire experience of an outage. Clear, timely updates help customers understand what…
During a busy outage season, a leading utility company found its field crews spending too much time navigating an inefficient…
For customers struggling with high utility bills, energy efficiency programs can provide meaningful support. But even when valuable assistance is…
For a utility serving millions of customers across New York, outage communications need to move quickly. But before 2024, Con…
In the summer of 2022, extreme heat pushed California’s energy grid to the brink. Electricity demand was putting unprecedented pressure…
When storms keep coming, customer communication cannot slow down. In the fall of 2020, one Fortune 500 energy company in…
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