Introducing ConveyIQ: A more intelligent way to power communicationUtilities and regulated industries are operating in
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Message Broadcast is Now ConveyMessage Broadcast rebrands as Convey, marking a
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Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentsConvey is excited to announce the acquisition
Read More Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentsAerialink
Aerialink delivers messaging solutions that optimize how insurers connect with policyholders, transforming compliance into trust.
workflows
Aerialink combines intelligent workflows with human-centered messaging to help insurers modernize operations in regulated environments. The platform transforms routine claims into trust-building experiences, delivering measurable business impact across millions of interactions.
how it works
Every claim represents a critical moment in your customer relationship. Aerialink’s purpose-built solutions transform these touchpoints into meaningful connections. Through intelligent automation and two-way messaging, Convey delivers responsive experiences while streamlining operations.
Aerialink manages communication across the entire claims lifecycle. From instant photo submission to automated status updates, every interaction builds trust. The platform transforms regulatory requirements into streamlined experiences that increase customer satisfaction.
Purpose-built for insurance, Aerialink delivers measurable results: 80% faster claim processing, 95% message open rates, and reduced operational costs. The intelligent platform integrates with existing systems, helping insurers modernize operations and set new engagement standards.
benefits
Transform complex claims into seamless journeys. Purpose-built workflows enable instant claim initiation via text, automated photo submission through MMS, and real-time updates. Drive measurable improvements while building trust through transparent communication.
Streamline complex claims into intelligent journeys. Purpose-built workflows enable instant claim initiation via text, automated photo submission through MMS, and real-time updates. Drive measurable improvements while building trust through transparent communication.
Purpose-built messaging enables instant claim initiation via text, photo submission through MMS, and real-time adjuster coordination. Intelligent workflows deliver immediate updates on repair scheduling, payment processing, and restoration timelines directly to customers’ mobile devices.
Purpose-built integration works within your existing systems. Connect with CRM platforms, claims management software, and billing applications without extensive IT overhauls. Experience streamlined workflows that enhance efficiency.
Intelligent workflows enable teams to focus on complex cases while automation handles routine inquiries. Purpose-built tools provide agents with real-time context, automated suggestions, and seamless transitions for productivity.
Convert mandatory communications into meaningful interactions. Our purpose-built solutions ensure regulatory compliance while delivering personalized experiences. Intelligent workflows automate documentation and enable trust-building.
Intelligent reporting delivers actionable insights into customer behavior, communication effectiveness, and operational performance. Purpose-built dashboards provide visibility into resolution times and satisfaction scores.
use cases
Purpose-built messaging enables policyholders to start claims instantly via text, eliminating phone calls and complex forms. Customers text claim details and receive immediate confirmation.
case study
A top 10 U.S. insurance carrier has partnered with Convey since 2012 to transform how agents and customers connect. By embedding SMS and MMS into their workflows through Convey’s cloud API-enabled services, the carrier delivers real-time updates on policies, billing, claims, and more—while empowering agents to manage two-way conversations at scale.
Today, more than 60 million messages each month flow through Convey, helping customers get the answers they need quickly, whether through a text, a call, or a virtual assistant. With more than 19,000 local numbers, 9 short codes, and 6 toll-free lines in use, the carrier ensures every interaction feels personal, trusted, and effortless.
outcomes
Aerialink delivers messaging solutions that optimize how insurers connect with policyholders, transforming compliance into trust.
95%
Text messages have an open rate of nearly 95% within three minutes of receipt.
85%
Purpose-built platforms drive measurable business growth through enhanced connectivity.
87%
Streamlined communication through SMS and MMS accelerates claim resolution and trust.
80%
Intelligent workflows enable integration between insurers and agent networks.
resources
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contact
Talk to us about how our intelligent workflows can modernize your customer experience operations and enhance your customer experience.
