From hours to minutes: How Con Edison transformed outage communication with Convey.

CLIENT: Con Edison of New York

USE CASE: Outage management, utilizing EONS

Before 2024, Con Edison’s outage communications were slow, inconsistent, and manual. It took more than 6 hours to coordinate messages across six regions—leaving customers uninformed during critical situations. The legacy system lacked speed, flexibility, and visibility, resulting in a poor experience for both internal teams and customers.