Utilities and regulated industries are operating in
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Message Broadcast rebrands as Convey, marking a
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Convey is excited to announce the acquisition
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Proactive communication is becoming essential for community-owned utilities looking to improve customer satisfaction, reduce call center volume, strengthen trust, and…
Customer expectations have changed dramatically over the last decade. Whether someone is paying a utility bill, reporting a service issue,…
For utilities, every customer interaction matters. While payment reminders may seem like a routine operational task, proactive billing communication represents…
Convey is excited to announce the acquisition of Selectron, a trusted provider of citizen engagement, field operations, inspection management, and…
For utilities, revenue recovery has traditionally been viewed as a back-office function focused on overdue accounts and service disconnections. But…
For utilities, affordability has traditionally been addressed through payment assistance programs, budget billing options, and flexible payment arrangements. While these…
Why high usage alerts are becoming essential for utility customer engagement Unexpected spikes in energy usage create more than customer…
For utilities, revenue recovery is rarely just about collections. It is about balancing financial performance with customer relationships, regulatory compliance, and…
Unexpected utility bills create more than customer frustration. They drive inbound calls, increase operational strain, and erode trust between utilities…
Utility revenue recovery has entered a new era. Rising energy costs, expiring assistance programs, and expanding regulatory oversight have fundamentally…
The challenge that DTE faced DTE Energy serves 2.3 million electric customers across Michigan, many of whom were increasingly impacted…
People are facing higher, less predictable utility bills due to extreme weather, shifting usage habits driven by the increasing use…
As energy costs fluctuate and customer expectations rise, utilities are under increasing pressure to deliver predictable bills, proactive communication, and…
Millions of Americans—nearly 20 million households—are struggling to pay their utility bills, with arrears reaching $19.5 billion as of March 2023, according to the National Energy Assistance Directors Association. Many are making difficult choices about which bills to prioritize, with utility costs often delayed.
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