Reliably deliver emergency communications when your communities need it the most.
EONS transforms compliance requirements into streamlined customer experiences through emergency communications. Build lasting customer trust through transparent, real-time outage notifications and restoration updates.
Customers receive outage notifications and restoration timelines through their preferred channels. Our automated workflows turn regulatory requirements into trust-building experiences, reducing call volume and improving satisfaction during critical situations.
When every second counts, deploy critical communications and outage notifications across SMS, voice, email, and conversational channels simultaneously. Geotargeted messaging reaches specific at-risk populations with real-time translations, while automated responsiveness and templated communications ensure consistent, compliant emergency response.
Utilities receive live operational insights that enable simplified regulatory reporting and data-driven decision-making. Customers confirm power restoration, providing operations with accurate data and achieve customer satisfaction goals.
EONS reduces call volume during outages to ensure regulatory compliance with real-time reporting. Our intelligent workflows transform emergency operations while building lasting customer trust through transparent communication built intentionally for utilities and highly regulated businesses.
Deploy critical alerts via SMS, voice, email, and conversations. Automated responsiveness ensures consistent messaging while location-based communications reach at-risk populations with omnilingual support, turning compliance requirements into trust-building customer experiences.
Message delivery tracking and campaign monitoring provide complete visibility into emergency communications. Reporting capabilities streamline regulatory compliance while detailed analytics enable data-driven decisions that improve operational efficiency and customer satisfaction.
EONS works with existing outage management systems (OMS) and Geographic Information Systems (GIS) to deliver precise, location-based messaging. Built specifically for utilities, it connects existing infrastructure through workflows that enable faster response and stronger coordination during critical events.
Turn outage events into trust-building moments. EONS delivers timely, accurate outage notifications through customers’ preferred channels. With self-service tools and AI voice messaging, utilities reduce inbound volume while improving satisfaction during critical events.
EONS supports secure, compliant communication across regulated industries. Built specifically for utilities, it meets the highest security standards while providing audit trails and documentation needed for regulatory reporting, protecting both you and your customers.
EONS is up and running in weeks, not months. Built specifically for utilities, it integrates with your existing systems and delivers improvements to emergency communications, helping modernize operations without disrupting current workflows.
EONS transforms how utilities communicate during critical moments. From planned outages to emergency events, our purpose-built platform delivers intelligent workflows that humanize connections while ensuring regulatory compliance and building customer trust across every interaction.
Before EONS, Con Edison’s outage notifications and communications were slow, inconsistent, and manual, taking hours to coordinate messages across six regions. The legacy system lacked speed, flexibility, and visibility, resulting in poor experiences for both internal teams and customers during critical situations.
Con Edison partnered with Convey to launch the Outage Communications Messaging Center (OCMC)—a unified, real-time platform built on EONS. The result was faster execution, better transparency, and higher customer satisfaction during both everyday interruptions and large-scale emergencies.
Real-time outage alerts reduce customer calls while improving satisfaction.
Con Edison transformed outage communications with the EONS unified platform.
Complete visibility into emergency communications with instant delivery status.
Workflows that reach customers via SMS, voice, email, conversations, and TTY.
CLIENT: Hawaiian Electric USE CASE: Outage management THE CHALLENGE Hawaiian Electric, serving 95% of Hawaii’s 1.4 million residents, sought to…
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Talk to us about how our intelligent workflows can modernize your customer experience operations and enhance your customer experience.
