Convey, formerly Message Broadcast, has acquired Powerley. By combining Convey’s expertise in large-scale, compliant communication with Powerley’s advanced energy analytics and AI tools such as BillWise AI, utilities and their customers will have access to predictive billing, personalized energy usage, and actionable insights.
This acquisition strengthens our leadership in utility customer engagement, empowering our utility clients to anticipate customer needs, deliver clear and timely updates, and further reduce call volumes while improving satisfaction. This proactive communication builds lasting trust between providers and the people they serve.
With this milestone, we are paving our path as the go-to-partner for utilities seeking greater transparency, lasting engagement, and measurable results. Read our full press release here on how this partnership turns energy insight into action and sets new standards for intelligent customer engagement.
Convey acquired Powerley to strategically blend our expertise in intelligent messaging with Powerley’s advanced energy and appliance-level insights. Powerley’s capabilities expand our depth across utilities and regulated industries, enabling us to drive better engagement, transparency, and operational efficiency for our clients and their customers.
Powerley’s expertise in appliance-level energy insights, combined with Convey’s intelligent communication capabilities, creates offerings that empower both consumers and customer service representatives (CSRs) with predictive billing intelligence, energy breakdowns, and personalized savings recommendations. Together, we can deliver proactive, meaningful communication that helps customers take control of their energy journey while enabling utilities to operate more efficiently.
Together, we offer clients a comprehensive set of engagement capabilities: large-scale, compliant messaging and sophisticated analytics, seamlessly integrated. Uniting these strengths positions Convey to deliver actionable data, AI-powered predictions, and automated outreach from a single platform, setting a new standard for customer engagement in the utility industry.
This combination empowers us to proactively guide customers throughout their energy journey, anticipating needs during usage spikes, outages, rate changes, and billing issues.
In summary, the acquisition will move to:
Powerley is a leading provider of energy insights and home energy management solutions for utilities and their customers. Their technology enables utility companies to offer personalized energy usage insights, predictive billing forecasts, and smart home integrations, making energy management easier and more proactive for consumers.
For Convey customers, Powerley’s platform complements Convey’s communications expertise by adding deeper intelligence and automation to integrate energy data with customer outreach. Together, we’re able to proactively notify customers about unusual spikes, help them understand rate plans, and deliver clear, actionable recommendations, creating a more transparent, engaging, and satisfactory utility experience
Powerley’s capabilities are now available for Convey customers through the combined company. This means enhanced analytic tools, smarter customer messaging, and new solutions for bill transparency, outage alerts, and personalized tips, all backed by proven technology in regulated utility environments.
Convey, formerly Message Broadcast, is a leading provider of customer engagement software for utility and other highly regulated industries. Their platform automates communication workflows to increase customer engagement, decrease operating costs, and ensure regulatory compliance. Today, Convey annually delivers billions of interactions for the world’s leading companies across a diverse set of use cases, including over 80% of the top 25 investor-owned utilities in the US, and the combined company will serve even more.
Convey enables its customers to drive better customer engagement across several communications critical use cases, most notably around emergency communications, power outages, billing and payments, energy efficiency and more.
Convey is supported by a strategic growth investment from OceanSound Partners and Energy Impact Partners.
Convey and Powerley together are setting new benchmarks for how utilities engage with their customers. Predictive billing and detailed, appliance-level energy usage insights will empower both consumers and customer service representatives (CSRs), the utility teams who directly support customers, with the right information to better understand bills, manage energy costs, and make informed decisions. By combining category-based disaggregated energy analysis with personalized savings recommendations, customers and CSRs alike gain deeper transparency and control over energy use.
This strategy is rooted in our commitment to helping clients deliver more human-centered, personalized communications. By turning consumer energy data into actionable insights and delivering them seamlessly across channels, we enable utilities to proactively guide customers throughout their energy journey.
Our combined strengths give our partners a real advantage, helping them support customers during crucial moments, such as usage spikes, outages, new rate rollouts, or billing challenges. This approach streamlines operations, reduces repetitive support calls, and empowers clients to better serve their communities.
Ultimately, this partnership positions us with greater innovation capabilities, and gives us, and in turn offering you, our clients, a bigger toolkit to make greater impact in the rapidly evolving utility sector.
Yes, please continue to contact the representative you had prior to the acquisition. If you are unsure of who to contact, please reach out to [email protected]. We will get your request routed to the right person for the fastest response.
To learn more, customers can reach out to their Account Representative or visit the Convey website for updates. Marketing communications and product spotlights will highlight new features and solutions as they launch.
If you have any further questions, please use the support channels already in place, or reach out at: [email protected] or call (888) 749-8000.
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