Utilities and regulated industries are operating in
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Message Broadcast rebrands as Convey, marking a
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Convey is excited to announce the acquisition
Read MoreBuilt for utilities first, Convey connects communications, journey orchestration, analytics, and integrations in one engagement operating system. Organizations can simplify compliance, strengthen operational resilience, and deliver more human customer experiences during moments that matter.
Convey helps utilities of every size modernize customer engagement, integrate critical systems, and improve operational efficiency, all while delivering exceptional experiences.
Built for complex organizations with high customer volumes, multiple service areas, and advanced operational needs.
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Purpose-built for growing utilities and municipalities looking to drive efficiency and strengthen connections.
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Designed for cooperatives to engage members, improve service, and support community.
ExploreConvey now supports Rich Communication Services (RCS), bringing verified branding, rich media, and one-tap actions to the channels your customers already use most.
Convey brings together customer experience management companies each with the same goal in mind – to deliver intelligent customer workflows that humanize connections in regulated environments.
Award-winning technology and Inc. 5000 recognition reflect our commitment to building innovative solutions that simplify complex processes and create better customer experiences.
We invest in the organizations advancing standards, research, and customer experience across IOU’s, public power, municipalities, and cooperatives
Get inspired by leaders humanizing connections and modernizing their operations.
The rules around consumer consent and opt-outs are changing. Is your organization ready? For utilities and other regulated organizations, customer…
Utility customer service teams are being asked to do more with less. Rising energy costs, increasingly complex bills, and higher…
An outage may be the same operational event for a utility, but it is not the same experience for every…
Talk to us about how our intelligent workflows can modernize your customer experience operations and enhance your customer experience.
