Utilities and regulated industries are operating in
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Message Broadcast rebrands as Convey, marking a
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Convey is excited to announce the acquisition
Read MoreBuilt for utilities first, Convey connects communications, journey orchestration, analytics, and integrations in one engagement operating system. Organizations can simplify compliance, strengthen operational resilience, and deliver more human customer experiences during moments that matter.
Convey helps utilities of every size modernize customer engagement, integrate critical systems, and improve operational efficiency, all while delivering exceptional experiences.
Built for complex organizations with high customer volumes, multiple service areas, and advanced operational needs.
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Purpose-built for growing utilities and municipalities looking to drive efficiency and strengthen connections.
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Designed for cooperatives to engage members, improve service, and support community.
ExploreConvey now supports Rich Communication Services (RCS), bringing verified branding, rich media, and one-tap actions to the channels your customers already use most.
Convey brings together customer experience management companies each with the same goal in mind – to deliver intelligent customer workflows that humanize connections in regulated environments.
Award-winning technology and Inc. 5000 recognition reflect our commitment to building innovative solutions that simplify complex processes and create better customer experiences.
We invest in the organizations advancing standards, research, and customer experience across IOU’s, public power, municipalities, and cooperatives
Get inspired by leaders humanizing connections and modernizing their operations.
Convey has been named to the 2026 Inc. 5000, the annual ranking of America’s fastest-growing private companies. The recognition highlights…
Customer expectations have changed dramatically over the last decade. Whether someone is paying a utility bill, reporting a service issue,…
For utilities, every customer interaction matters. While payment reminders may seem like a routine operational task, proactive billing communication represents…
Talk to us about how our intelligent workflows can modernize your customer experience operations and enhance your customer experience.
