Convey expands strategic relationship with CenterPoint Energy

Expansion transforms customer communications, especially during times of extreme weather

Convey has expanded its partnership with CenterPoint Energy, a leading electric and natural gas utility serving 7 million customers across Texas, Indiana, Ohio, and Minnesota. The collaboration marks a major step forward in modernizing customer communication and enhancing reliability in the moments when it matters most.

CenterPoint plays a critical role in powering more than 2.8 million homes and businesses across Texas alone, one of the most dynamic energy markets in the country. With Convey, CenterPoint is strengthening its ability to provide timely, accurate, and relevant information to customers—not only during storm-related outages, but also through everyday communications that build trust and transparency.

“At Convey, we are deeply aligned with CenterPoint Energy’s mission to deliver safe, reliable service while modernizing customer communication in the moments that matter most,” said Maulik Datanwala, CEO of Convey. “This strategic relationship is a testament to what’s possible when a forward-thinking utility meets a purpose-built communications platform designed to scale.”

By leveraging Convey’s intelligent customer workflows, CenterPoint can respond with speed and consistency during extreme weather events, while also laying the groundwork for long-term customer engagement strategies. From proactive storm alerts to restoration updates, this relationship demonstrates how technology can help utilities be more agile, resilient, and customer-focused.

Jason Wells, President and CEO of CenterPoint Energy, emphasized that the partnership reflects more than just operational efficiency, it’s about deepening the connection between utility and community. “Our expanded work with Convey reflects our commitment to modernizing not only the infrastructure that delivers energy, but also the way we communicate with our customers.”

Together, Convey and CenterPoint are setting new standards for utility communication, helping redefine how essential service providers engage, respond, and build confidence with the communities they serve.