Digital Wallet Card

Transform every wallet into your most trusted communication channel

Build trust and deliver measurable impact through intelligent wallet-based messaging, no app required.

workflow

Seamless customer connection without barriers

Keep customers informed with instant updates on outages, usage, and payments. Built for compliance and designed to cut engagement costs, the Digital Wallet Card for Utilities puts your utility in every customer’s pocket.

how it works

A personalized and secure connection

The Digital Wallet Card gives utilities a new way to connect with their communities. Each card is personalized with company branding and tailored messaging, giving customers instant access to bills, usage details, and outage or restoration updates in a single click.

No app, no login, no friction

Share your utility’s wallet card through email, SMS, QR code, or your web portal. With a single click, customers can add it to their Apple or Google Wallet, keeping your utility accessible at all times.

One tap actions resulting in engagement that lasts

Digital wallet cards see adoption rates up to 60% and push notification opens near 90%, outperforming email and apps. On the card’s back, customers can report outages, make payments, sign up for alerts, get support, or receive energy-saving tips.

benefits

Transform how you connect

Engage customers like never before with the Digital Wallet Card. Deliver real-time, personalized updates, track performance with a central dashboard, honor preferences, and keep communications compliant, all in one card.

Real-time updates

Send real-time outage alerts, billing notifications, and usage messages directly to your customers’ digital wallets. They get the information they need instantly, reducing calls and improving satisfaction.

Centralized dashboard with performance metrics

Track performance at a glance with a centralized dashboard, turning complex data into actionable insights that help you optimize every customer interaction.

Opt-out control for customer preferences

Empower customers with clear opt-out controls, honoring their preferences while keeping communications relevant, trusted, and regulation-ready.

Built-in regulatory compliance

Automatically respect customer communication preferences across all channels. Built-in compliance reduces risk, simplifies operations, and keeps your utility aligned with regulations.

Personalized and secure connections

Each wallet card can be customized with your branding and customer-specific messaging. From name to usage data, every interaction feels personal, secure, and engaging, building trust and strengthening the connection with your community.

use cases

Humanize your customer connection

Transform the way you engage with your community. From outage alerts to billing updates and critical notifications, digital wallet cards make every interaction faster, smarter, and more impactful, putting your utility right in your customers’ pockets.

Deliver billing updates and links to payments

Deliver timely billing alerts and direct links for payments, making it easy for customers to manage their accounts in just a few clicks.

Send high-usage alerts

Alert customers when energy usage spikes, helping them monitor consumption, save money, and avoid unexpected charges.

Provide critical weather alerts

Get customers critical weather updates instantly, helping communities prepare for storms, extreme conditions, or other emergencies.

integration

The Wallet Card that integrates with your existing systems

The Digital Wallet Card for Utilities plugs into your existing systems to deliver real-time updates, personalized messages, and instant alerts, making every customer interaction smarter, faster, and more engaging, all without changing the way utilities teams work.

Direct outage management integration

Integrate with OMS and ADMS systems to deliver timely updates, improve restoration workflows, and keep customers informed with accurate, real-time information during outages.

More intelligent payment processes

Integrate with CC&B, Banner, and SAP systems to provide customers with up-to-date billing information, payment options, and usage details, creating a smoother experience and reducing manual processes.

Unified preference management

Connect with CRM systems to capture and honor customer communication preferences, creating personalized experiences while maintaining compliance and improving overall engagement.

Connect external data streams

Integrate weather and alert feeds to provide customers with timely, relevant updates. This keeps communications accurate, actionable, and helps communities stay informed and prepared.