A leading utility in California serves over 15 million customers across 50,000 square miles, many living in wildfire-prone areas. As climate-driven disasters intensified, so did the expectations of utility customers seeking real-time, reliable updates via SMS, voice, email, or connected devices. Yet their outdated, homegrown outage communication system struggled to deliver in the moments that mattered most.
Open the full cases study in a new browser tab.
Read other insights and news from the Convey team.
Convey has partnered with Hawaiian Electric to modernize emergency communications and deliver reliable, high-scale outreach across the islands. Together, the…
Why SMS still matters for regulated industries In today’s evolving digital landscape, SMS remains one of the most effective and…
Convey’s new website, goconvey.com, advances utility customer engagement Convey has unveiled its new website, goconvey.com, marking the next chapter in…
