How utilities can personalize customer communications during outages with ConveyIQ
An outage may be the same operational event for a utility, but it is not the same experience for every…
A leading utility in California serves over 15 million customers across 50,000 square miles, many living in wildfire-prone areas. As climate-driven disasters intensified, so did the expectations of utility customers seeking real-time, reliable updates via SMS, voice, email, or connected devices. Yet their outdated, homegrown outage communication system struggled to deliver in the moments that mattered most.
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