The state of utility CX: 10 trends defining IUCX 2026
Every year, IUCX offers a clear snapshot of where the utility industry is headed. In 2026, the direction is unmistakable….
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Emergency readiness reimagined for wildfire season
By Convey News
August 21, 2018
1 min read
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CLIENT: Leading California Utility
USE CASE: Outage management, utilizing EONS
THE CHALLENGE
A leading utility in California serves over 15 million customers across 50,000 square miles, many living in wildfire-prone areas. As climate-driven disasters intensified, so did the expectations of utility customers seeking real-time, reliable updates via SMS, voice, email, or connected devices. Yet their outdated, homegrown outage communication system struggled to deliver in the moments that mattered most.
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