How California avoided rolling blackouts with outage communications

CLIENT: California utilities

USE CASE: Outage management, utilizing EONS

THE CHALLENGE

Before 2024, Con Edison’s outage communications were slow, inconsistent, and manual. It took more than six hours to coordinate messages across six regions, leaving customers uninformed during critical situations. The legacy system lacked speed, flexibility, and visibility, resulting in a poor experience for both internal teams and customers.