Five proactive messages every community utility should be sending
For many community utilities, customer communication is still largely reactive. A member or customer notices a higher-than-expected bill, experiences an…
In the summer of 2022, extreme heat strained California’s energy grid to the point that the California Independent System Operator (ISO) issued its highest-level energy emergency Flex Alert prior to ordering rolling blackouts.
By delivering energy conservation communications prior to a potential load shed event, Convey helped its California utility clients avoid rolling blackouts during a summertime emergency.
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