The January 2027 TCPA opt-out changes are fast approaching, and understanding the rules is only the first step. In this Part 2 webinar, Convey’s compliance and pre-sales engineering leaders break down what utilities must do now to operationalize TCPA compliance ahead of the deadline.
Join Mike Van Doren, VP of Pre-Sales Engineering, and Eli Muszynski, Senior Manager of Compliance, as they share what Convey is seeing across utility customers nationwide: how utilities are preparing today, where manual consent revocation processes are breaking down, where hidden compliance gaps exist, and why traditional workflows won’t scale under the new rules.
This session will also spotlight how utilities are transforming compliance operations by moving from manual processes to automation—demonstrating what scalable TCPA compliance looks like in practice.
Utility Compliance Transformation Spotlight
A large utility needed a secure, reliable way to manage TCPA compliance at scale. By implementing ENFORCE, Convey’s automated consent revocation solution, they achieved:
This real-world example highlights how automation enables utilities to reduce risk while maintaining timely, customer-first communications.
This session is designed for utility leaders who are ready to move from TCPA awareness to action, using proven approaches already in place across the industry. .
Watch our on-demand webinar hosted by Convey and Chartwell, where we explore the critical aspects of TCPA compliance for utilities. This session is designed to provide actionable insights on maintaining effective communication during outages while adhering to the latest regulations.
About Convey:
Convey delivers intelligent customer workflows that humanize connections in regulated environments. Formerly Message Broadcast, Convey transforms compliance requirements into streamlined experiences through purpose-built solutions that deliver measurable impact for utilities and essential service providers. Our technology helps organizations modernize operations and set new engagement standards while efficiently managing millions of interactions. Reimagine the customer journey at goconvey.com.
What is TCPA and why does it matter to utilities?
The Telephone Consumer Protection Act governs how organizations send automated voice calls, texts, and prerecorded messages. For utilities, TCPA directly affects outage alerts, billing notifications, demand response messages, and other outbound communications that rely on automation.
Does TCPA apply to informational and emergency utility messages?
Yes. While certain utility messages may qualify for exemptions or different consent standards, TCPA still applies. Utilities must understand how message purpose, timing, and delivery method influence consent requirements and compliance risk.
What is TCPA consent and how is it defined?
TCPA consent refers to a customer’s permission to receive automated messages on a specific channel. Consent can vary by message type and channel, and it must be honored consistently across all outbound communication.
What are the risks of non-compliance for utilities?
TCPA violations can result in significant financial exposure, including statutory damages that can quickly escalate at scale. Beyond fines, non-compliance can erode customer trust and damage a utility’s relationship with its community.
How can utilities prepare for evolving TCPA requirements?
Preparation starts with understanding where consent data lives today, how revocations are processed, and which workflows rely on manual steps. Modernizing consent management and embedding compliance into messaging workflows helps utilities stay ahead of regulatory change.
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