Field safety

Connecting dispatchers and field utility workers via SMS-enabled safety communications

Turn compliance requirements into streamlined SMS-enabled safety communications workflows that build trust from operations to field crews.

SMS-enabled safety communications for utility crews. SMS-enabled safety communications for utility crews.
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workflows

Field crew safety through efficient SMS workflows

SubTrac supports field crew safety in regulated environments through automated SMS check-ins. Built for utilities managing substation operations, our platform streamlines compliance requirements into efficient workflows with measurable operational impact.

field tracking

SMS workflows that optimize safety moments

SubTrac replaces outdated phone check-ins with real-time location tracking. Field crews text location codes, giving supervisors visibility and helping meet compliance requirements while strengthening connections and modernizing operations.

Real-time dashboards for control center visibility of utility filed crews via SMS-enabled safety communications.

Control centers receive SMS updates through live dashboards. Safety workflows ensure worker accountability while delivering measurable impact across multiple territories and regulated environments.


Modern operations through SMS-enabled safety communications.

When utility workers don’t respond to checkout reminders, intelligent workflows automatically escalate to supervisors, turning compliance requirements into proactive safety measures.

access management

Operational safety through SMS automation

SubTrac converts manual field crew check-ins into automated SMS workflows that reduce control center call volume while ensuring worker safety. Our platform significantly cuts phone traffic and improves OSHA compliance rates for utility substation operations.

Reduced control center calls

SMS workflows eliminate phone bottlenecks during substation check-ins. Control center dispatchers focus on restoration efforts while automated text messaging handles routine safety communications with efficiency improvements.

Real-time field crew visibility without GPS tracking

Workers text simple codes to report substation presence while supervisors gain instant dashboard visibility. No invasive location tracking needed, just SMS confirmation of who’s checked into which operational location.

Reliable communication in remote areas

SMS works where phone calls fail in remote locations. Workers avoid busy signals and connection issues while supervisors receive consistent check-in confirmations regardless of cellular coverage limitations.

Quick deployment with short code integration

SubTrac deploys rapidly using your existing SMS short code infrastructure. Cloud-based dashboards integrate with current control center operations without complex system modifications or extensive training requirements.

Automated safety alerts for overdue checkouts

If field crews don’t check out on time, automated SMS reminders escalate to supervisors. Alerts ensure OSHA compliance and worker accountability through intelligent safety workflows and audit trails.

Complete audit trails with SMS conversation history

View detailed check-in activity with drill-down access to individual SMS conversations. Generate comprehensive safety reports for OSHA compliance and incident analysis with complete operational activity logs.

use cases

Essential safety workflows for field operations

SubTrac automates routine compliance tracking through efficient safety workflows. From substation monitoring to emergency response, our solutions modernize operations through processes that deliver measurable results.

Streamlined check-ins and check-outs for substation access

Field crews text simple codes while automated systems confirm location and track status. Reminder notifications ensure compliance while maintaining worker safety connections.

Supervisors gain visibility across territories through live dashboards that convert operational data into actionable safety insights and better resource management.

Safety protocols become efficient workflows through automation. Escalation processes ensure compliance while protecting workers through proactive monitoring.

success story

Transforming operations with measurable impact

A regulated utility managing thousands of field personnel across multiple territories faced compliance challenges with phone-based check-ins. Traditional processes created operational bottlenecks and safety concerns while overwhelming control centers, hindering their ability to modernize operations and enable SMS-enabled safety communications for field crews in regulated environments.

SubTrac’s intelligent customer workflows transformed their operations with measurable impact. Within weeks, they reduced control center calls by 50-80% while humanizing connections through purpose-built SMS workflows. This modernized their operations and set new engagement standards for field safety compliance.

integrations

Seamless integration with utility control systems

SubTrac integrates with existing utility infrastructure through purpose-built APIs and SMS workflows. Connect with control center systems, outage management platforms, and workforce management tools without disrupting current operations.

SMS short code integration for reliable messaging

Leverage existing SMS infrastructure or provision new codes. SubTrac delivers reliable messaging through carrier networks, ensuring consistent communication in remote substation areas.

APIs enable real-time data exchange between SubTrac and your existing systems. Sync field crew data, location information, and safety alerts across multiple platforms for operational efficiency.

Embed SubTrac dashboards into existing interfaces or use standalone portals. Flexible deployment options accommodate various operational workflows while streamlining daily operations.

proven results

Measurable impact through intelligent workflows

SubTrac reduces operational costs and improves safety compliance by automating field crew check-ins and providing real-time visibility for regulated utilities.

80%

Potential reduction in control center call volume

SMS workflows eliminate phone bottlenecks at utility control centers.

80%

Potential reduction in calls across multiple call centers

Proven results from major utility with four operating subsidiaries.

2 weeks

Time to achieve measurable call volume reduction

Major energy company saw immediate impact within two weeks of deployment.

100%

Field crew accountability through automated tracking

Complete visibility into substation check-ins and worker safety.

DISCOVEr

Solutions

Convey builds intelligent workflows that transform customer experiences.

Utilities

Modernizing operations for utilities providers.

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Finance

Transforming compliance requirements for financial companies.

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Healthcare

Delivering critical communications management in healthcare.

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Insurance

Purpose-built for enhanced policyholder interactions.

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Telecommunications

Making measurable impact for telcos.

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Public Sector

Streamlining experiences for the public sector.

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Outage Management

Deliver relevant messages at scale and speed.

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Billing & Payment

Manage streamlined transaction experiences.

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Service Automation

Give teams and customers peace of mind.

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AI-Demand Response

Facilitate intelligent conversations.

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Call Center

Deploy urgent information at scale.

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Customer Engagement

Build long-lasting customer relationships.

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Talk to us about how our intelligent workflows can modernize your customer experience operations and enhance your customer experience.