healthcare

Delivering critical communications management in healthcare

Transform patient engagement with intelligent workflows that humanize healthcare connections and improve outcomes through streamlined experiences.

overview

Proactive, personalized patient care


Build trust through intelligent workflows that strengthen patient relationships while delivering measurable impact for both patient wellbeing and organizational performance.

challenges

Enhancing the healthcare experience


Healthcare organizations face unique challenges in transforming patient communications into trust-building, empathetic experiences that strengthen connections when care matters most.

Navigating fragmented processes

Healthcare relies on many disconnected systems working together to deliver outcomes that may not feel consistent for the patient. Our intelligent workflows integrate operations to streamline experience and humanize connections.

Protecting sensitive data

Medical records and insurance information are just some of the critical touchpoints that communications platforms must protect. With modernized operations and the highest compliance standards requirements, you can provide reassurance to patients that their data is safe

Reconciling inconsistent experiences

When health is at stake, personalized and empathetic patient experiences become critical moments. Our intelligent workflows transform patient communications that improve data access, enhance contact center interactions, and deliver measurable improvements in patient outcomes.

Making targeting improvements

When systems operate in silos, organizations struggle to identify patient pain points and optimize resources. Our intelligent workflows transform operational visibility, enabling teams to measure performance and deliver sustained, measurable impact for both patients and stakeholders.

Solutions

Transforming healthcare challenges

Our intelligent workflows transform patient experiences into streamlined journeys that build trust, protect revenue streams, and deliver measurable long-term outcomes.

Omnichannel flexibility

Transform patient communication preferences into intelligent workflows that connect every touchpoint, streamlining care experiences and delivering measurable improvements in patient outcomes.

Revenue protection

Intelligent billing workflows and payment reminders transform financial interactions, enabling faster payments and streamlined issue resolution that delivers measurable operational improvements and enhanced patient experiences.

Modernizing self-service empowerment

Give patients autonomy and clarity through intelligent workflows that build trust and transform interactions into meaningful, long-term relationships with measurable satisfaction improvements.

Impactful contingency communications

From system outages to healthcare emergencies, intelligent workflows transform critical communications into personalized patient experiences at pace and scale. Build trust through effective engagement while transforming compliance requirements into streamlined processes.

execution

Humanized healthcare communications

Transform patient experiences through intelligent workflows that reduce operational costs, build trust, and drive engagement to deliver measurable business impact.

Billing & payment

Send payment notifications, support payment issues and manage account setup to drive revenue while humanizing communications.

Harness intelligent workflows to deliver streamlined self-service experiences and support contact centers.

Transform compliance requirements into intelligent workflows that deliver personalized communications at scale during unplanned events like facility outages and patient emergencies.

our expertise

Compliance and security

As leaders in managing experiences in regulated environments, we strive to raise standards for our clients’ industries.

Compliance

We follow FINRA, HIPAA, GDPR regulations, and more.

Encrypted data

All communications are secured with advanced encryption.

Results

3x

as likely patients switch brands after negative experiences

Source: Nice

92%

customers expect personalized healthcare reminders

Source: Nice

72%

healthcare execs are satisfied with their CX investment

Source: McKinsey

75%

US consumers desire personalized healthcare communications

Source: Redpoint Global

DISCOVEr

Solutions

Convey builds intelligent workflows that transform customer experiences.

Utilities

Modernizing operations for utilities providers.

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Finance

Transforming compliance requirements for financial companies.

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Insurance

Purpose-built for enhanced policyholder interactions.

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Telecommunications

Making measurable impact for telcos.

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Public Sector

Streamlining experiences for the public sector.

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Outage Management

Deliver relevant messages at scale and speed.

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Billing & Payment

Manage streamlined transaction experiences.

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Service Automation

Give teams and customers peace of mind.

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AI-Demand Response

Facilitate intelligent conversations.

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Call Center

Deploy urgent information at scale.

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Customer Engagement

Build long-lasting customer relationships.

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contact

Let’s imagine your success

Talk to us about how our intelligent workflows can modernize your customer experience operations and enhance your customer experience.