public sector

Streamlining experiences for the public sector

Transform compliance requirements into intelligent workflows that humanize connections between government agencies and the communities they serve, delivering measurable impact through purpose-built solutions.

overview

Empowering communities through communications


Transform how the public connects with essential services. Our intelligent workflows humanize critical moments, streamline experiences, and deliver measurable impact for both emergency and non-emergency services.

challenges

Give communities a voice


Citizens expect higher standards of communication from public bodies and their services. More intelligent workflows can streamline experiences, improve satisfaction and humanize connections.

Connectivity during critical moments

Whether alerting citizens of environmental emergencies or providing channels for community feedback, the public sector must transform outdated processes into experiences that deliver transparency, timeliness, and accessibility with measurable results.

Regulatory responsibility

While public agencies must maintain strict compliance, these requirements often create barriers to effective communication. Purpose-built solutions transform these challenges into opportunities for building trust when communication matters most.

Modernizing legacy operations

Many public sector organizations operate with systems that can’t meet rising citizen expectations. Intelligent workflows integrate with existing technologies to modernize operations while delivering measurable operational efficiencies.

Civic engagement

Strong communities depend on meaningful, accessible communications to enhance life quality. Purpose-built solutions transform standard notifications into trust-building moments that deliver measurable improvements in community engagement.

Solutions

Purpose-built solutions for public sector challenges

Convey’s approach to transforming customer experience management humanizes connections, builds trust, and delivers measurable impact on citizen relationships.

Intelligent workflows

Purpose-built, integrated technologies streamline experiences for citizens and staff alike. Transform cumbersome processes into intuitive interactions that reduce friction, improve cost efficiency, and deliver measurable engagement results.

Compliance transformation

Our purpose-built solutions ensure alignment with public sector regulations while humanizing connections that deliver measurable impact.

Modernized operations

Transform legacy communications systems with intelligent workflows that deliver measurable operational improvements. Manage millions of interactions efficiently while reducing costs and administrative burden on your staff.

Expanded access

Form deeper connections with citizens. From text and video platforms to multilingual systems, our technologies enable you to humanize connections with diverse communities through their preferred channels with measurable results.

execution

Applications

Discover how our solutions apply to your communications.

Self-service

Give customers pathways to resolve issues on preferred channels. Use AI-powered assistants to automate conversations and reduce friction.

Send millions of personalized messages. Advanced targeting makes sure the right message, context and preferences are achieved.

Identify satisfaction drivers and personalize interactions by capturing feedback throughout the customer journey. Enable real-time feedback to power up customer care teams.

our expertise

Compliance and security

As leaders in managing experiences in regulated environments, we strive to raise standards for our clients’ industries.

Compliance

We follow FINRA, HIPAA, GDPR regulations, and more.

Encrypted data

All communications are secured with advanced encryption.

Results

What we’ve achieved

85%+

Customers polled appreciated outage notifications

100000+

Messages sent per minute in emergency contexts

95%+

Text messages read at one time, 8x more than email

DISCOVEr

Solutions

Convey builds intelligent workflows that transform customer experiences.

Utilities

Modernizing operations for utilities providers.

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Finance

Transforming compliance requirements for financial companies.

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Healthcare

Delivering critical communications management in healthcare.

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Insurance

Purpose-built for enhanced policyholder interactions.

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Telecommunications

Making measurable impact for telcos.

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Outage Management

Deliver relevant messages at scale and speed.

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Billing & Payment

Manage streamlined transaction experiences.

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Service Automation

Give teams and customers peace of mind.

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AI-Demand Response

Facilitate intelligent conversations.

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Call Center

Deploy urgent information at scale.

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Customer Engagement

Build long-lasting customer relationships.

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contact

Let’s imagine your success

Talk to us about how our intelligent workflows can modernize your customer experience operations and enhance your customer experience.