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Transforming outreach with Conversations
By Convey News
July 19, 2024
1 min read
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CLIENT: Leading utility provider
USE CASE: Customer engagement, utilizing Conversations
THE CHALLENGE
A leading utility provider in North America’s High Energy Usage (HEU) program was providing essential energy efficiency retrofits and home improvements for low-income customers struggling with high utility bills. Despite offering valuable services, the program faced significant challenges with customer engagement and enrollment.
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