Eliminating bill surprises and increasing call center efficiency with DTE
The challenge that DTE faced DTE Energy serves 2.3 million electric customers across Michigan, many of whom were increasingly impacted…
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Message Broadcast rebrands as Convey, marking a
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Message Broadcast rebrands as Convey, marking a
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Hawaiian Electric, serving 95% of Hawaii’s 1.4 million residents, sought to modernize its emergency communication system and utility customer communication capabilities.
With increasing extreme weather events and rising customer expectations for real-time emergency alerts, the utility needed to:
During Tropical Storm Hone, this partnership kept customers reliably informed across multiple channels.
Open the full case study in a new browser tab to see Hawaiian Electric’s transformation.
Read other insights and news from the Convey team.
The challenge that DTE faced DTE Energy serves 2.3 million electric customers across Michigan, many of whom were increasingly impacted…
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