Delivering industry-leading emergency communication at scale

CLIENT: Hawaiian Electric

USE CASE: Outage management

THE CHALLENGE

Hawaiian Electric, serving 95% of Hawaii’s 1.4 million residents, sought to modernize its emergency communication system and utility customer communication capabilities.

With increasing extreme weather events and rising customer expectations for real-time emergency alerts, the utility needed to:

• Improve digital engagement while balancing operational efficiency and cost
• Scale multi-channel messaging quickly during storm communication events
• Ensure communities feel supported and informed through power outage alerts before, during, and after emergencies

During Tropical Storm Hone, this partnership kept customers reliably informed across multiple channels.