Introducing ConveyIQ: A more intelligent way to power communicationUtilities and regulated industries are operating in
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Message Broadcast is Now ConveyMessage Broadcast rebrands as Convey, marking a
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Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentsConvey is excited to announce the acquisition
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This November, energy affordability is more than a household concern. It is a defining issue in state and local elections,…
Self-service only works when customers can use it. For residents who don’t speak English as a first language, an English-only…
Siloed systems and disconnected customer communications make it harder for utilities to deliver timely, personalized service. A modern communication intelligence…
Paying an energy bill is one of the most common interactions customers have with their utility. Whether a customer is…
Energy bills are one of the most important touchpoints between utilities and their customers. Yet understanding why a bill changed,…
Government agencies are responsible for collecting payments efficiently, securely and in ways that meet the expectations of the people they…
For utilities, payment management can create work on both sides of the customer relationship. Customers want convenient ways to pay,…
For many utility customers, the billing experience follows a familiar pattern. The bill arrives. The amount is higher than expected….
The way utilities and public sector organizations engage with their customers and communities is changing. Expectations are higher, interactions are…
Utility customer service teams are being asked to do more with less. Rising energy costs, increasingly complex bills, and higher…
Proactive communication is becoming essential for community-owned utilities looking to improve customer satisfaction, reduce call center volume, strengthen trust, and…
At Convey, we believe the future of customer engagement is more proactive, personalized, and connected. That vision is driving the…
Customer expectations have changed dramatically over the last decade. Whether someone is paying a utility bill, reporting a service issue,…
For utilities, every customer interaction matters. While payment reminders may seem like a routine operational task, proactive billing communication represents…
Convey is excited to announce the acquisition of Selectron, a trusted provider of citizen engagement, field operations, inspection management, and…
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