Data‑driven messaging for the modern utility customer
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For utilities serving large, diverse service territories, storm communication is not just an operational necessity. It is a trust-building function…
Storms are becoming more frequent, more complex, and more disruptive. At the same time, customer expectations for timely, transparent communication…
As weather conditions continue to prove, utilities are at the mercy of their environment. As severe weather increases, organizations across…
In late January, Storm Fern swept across multiple regions, leaving millions of residents without power and disrupting communities in profound…
Data‑driven messaging for the modern utility customer using ConveyIQ Essentials For many utilities, serving customers means serving neighbors, friends, and family members. The…
CLIENT: Hawaiian Electric USE CASE: Outage management THE CHALLENGE Hawaiian Electric, serving 95% of Hawaii’s 1.4 million residents, sought to…
For years, businesses have invested in building omnichannel experiences that meet customers where they are. Email, SMS, mobile apps, and…
CLIENT: Leading utility company USE CASE: Outage management THE CHALLENGE In late 2022, a large utility in the Southern US…
Utilities face mounting pressure to maintain reliable service amid extreme weather events, wildfires, and aging infrastructure challenges. With an 83% increase in weather-related outages (U.S. Department of Energy) and 65% of customers frustrated by impersonal utility communications (J.D. Power 2023), the stakes for effective crisis management have never been higher, facing the risk of eroding customer trust and operational efficiency if they opt not to transform their strategies across all touchpoints.
CLIENT: Con Edison of New York USE CASE: Outage management, utilizing EONS Before 2024, Con Edison’s outage communications were slow,…
CLIENT: Mansfield Electric USE CASE: Outage management, utilizing REACH THE CHALLENGE Mansfield Municipal Electric Department (MMED) serves 10,000 customers in…
CLIENT: California utilities USE CASE: Outage management, utilizing EONS THE CHALLENGE Before 2024, Con Edison’s outage communications were slow, inconsistent,…
CLIENT: Leading utility provider USE CASE: Outage management, utilizing REACH Preference Center THE CHALLENGE The primary electric utility in Southeastern…
CLIENT: Leading utility provider USE CASE: Outage management, utilizing EONS THE CHALLENGE In 2018, when Hurricane Florence hit the Carolinas,…
CLIENT: Leading California Utility USE CASE: Outage management, utilizing EONS THE CHALLENGE A leading utility in California serves over 15…
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