Introducing ConveyIQ: A more intelligent way to power communicationUtilities and regulated industries are operating in
Read More Introducing ConveyIQ: A more intelligent way to power communication
Message Broadcast is Now ConveyMessage Broadcast rebrands as Convey, marking a
Read More Message Broadcast is Now Convey
Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentsConvey is excited to announce the acquisition
Read More Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentsmunicipal utilities
Improve utility billing communications, outage notifications, customer service, and community engagement with multichannel messaging designed for municipal utilities.
overview
Utility customers expect timely updates, convenient service, and clear communication. Mid-sized and municipal utilities must balance those expectations while managing billing operations, payment collections, outage response, conservation initiatives, and regulatory communications.
Effective customer communication helps utilities reduce service inquiries, increase on-time payments, improve outage response communications, drive program participation, and strengthen relationships with the communities they serve.
challenges
Purpose-built to solve municipal utility communication challenges
Customers expect timely, personalized communications across SMS, email, voice, and digital channels.
Planned maintenance, outages, boil water notices, and infrastructure projects require proactive communication.
Municipal utilities often operate with lean teams responsible for customer service, operations, and community engagement.
Reducing delinquencies and improving payment outcomes requires consistent and effective customer communications.
Solutions
Transforming customer engagement for municipal utilities
Keep customers informed about outages, maintenance activities, emergencies, and service updates.
Spark personalized communications based on billing events, service requests, account status changes, and operational events.
Reduce late payments and increase customer engagement with automated billing and payment reminder workflows.
Increase transparency with consistent, timely communications that strengthen customer relationships.
essentials
Whether you’re sending outage updates, billing reminders, conservation program communications, or service notifications, Convey Essentials helps mid-sized and municipal utilities deliver relevant communications through SMS, email, and voice channels while improving operational efficiency.
Evaluate performance by all messages and campaigns.
Onboard and get started in days, not months.
Deploy proactively via email, SMS, voice, and print.
Instantly scale up for outage events and cut inbound calls by 75%.
Built-in TCPA and FTC DNC compliance and consent management.
High Throughput platform integrates with CIS, CRM, and OMS.
execution
Discover how our solutions power every stage of the customer journey through SMS, email, voice, and RCS for Business, supporting scheduling, payments, emergency communications, high bill alerts, high bill usage notifications, and outreach for vulnerable customers.
Case study
Mansfield Municipal Electric Department (MMED) serves 10,000 customers in Southeastern Massachusetts. As extreme weather events increase and ISO New England prepares for possible load curtailments, MMED needed a more responsive, localized way to notify residents of outages and maintenance events.
our expertise
As leaders in managing experiences in regulated environments, we strive to raise standards for our clients’ industries.
We follow FINRA, HIPAA, GDPR regulations, and more.
All communications are secured with advanced encryption.
results
24%
19%
21%
resources
Get inspired by leaders humanizing connections and modernizing their operations.
Severe weather events test more than a utility’s infrastructure. They also test how quickly teams can inform, guide, and support…
Winter brings unique challenges for utilities. From severe weather and outages to increased customer questions and safety concerns, utilities need…
The rules around consumer consent and opt-outs are changing. Is your organization ready? For utilities and other regulated organizations, customer…
contact
Talk to us about how our intelligent workflows can modernize your customer experience operations and enhance your customer experience.
