Introducing ConveyIQ: A more intelligent way to power communication

Utilities and regulated industries are operating in a new communications reality.

Customers expect timely, personalized updates. Regulators expect strict adherence to compliance requirements. And internal teams are often left managing disconnected systems that make both goals harder to achieve.

ConveyIQ was built to change that.

As the engagement operating system for utilities and regulated industries, ConveyIQ sits above your existing systems and turns operational signals into intelligent, coordinated customer conversations. Instead of reacting to events, your team can respond with clarity, consistency, and confidence.

From signals to conversations

ConveyIQ continuously ingests signals from across your environment, including outage events, billing activity, AMI data, and weather. Before a message is ever sent, the system already understands what is happening across your operations.

From there, it maintains a persistent Journey State for every customer. That means every interaction, response, and touchpoint is connected, giving you a complete view of where each customer is in their experience.

With that context, ConveyIQ determines the next best action. Whether it is proactive outage communication, collections outreach, or service updates, your engagement logic adapts in real time.

Finally, it executes across the right channels, including SMS, email, voice, push, and RCS, while ensuring compliance, consent, and communication cadence are always respected.

More than messaging

ConveyIQ is not just another messaging platform. It is a smarter foundation for how utilities communicate.

It brings together data, decisioning, and delivery into a single system designed to improve customer experience while reducing operational complexity.

If you are looking to create more connected, compliant, and human-centered communication, ConveyIQ is where that transformation starts.

Frequently asked questions (FAQs)

What makes ConveyIQ different from a traditional messaging platform?
ConveyIQ goes beyond sending messages. It listens to operational data, maintains customer context, and determines the next best action before executing communications across channels.

How does ConveyIQ support compliance?
Compliance is built into every step. The platform evaluates consent, regulatory requirements, and communication cadence before any message is sent.

Can ConveyIQ integrate with existing utility systems?
Yes. ConveyIQ is designed to sit above systems like CIS, outage management, and billing platforms, using their data to drive smarter engagement.

What types of communications can ConveyIQ support?
Everything from outage updates and billing reminders to service notifications and proactive customer engagement journeys.

Who is ConveyIQ built for?
Utilities and regulated industries that need to balance high customer expectations with complex compliance requirements.