Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and payments

Convey is excited to announce the acquisition of Selectron, a trusted provider of citizen engagement, field operations, inspection management, and payment solutions serving utilities and state and local government organizations across the United States.

This acquisition represents an important step in our continued growth and expands the capabilities of the Convey Engagement Operating System, enabling organizations to manage more of the customer and citizen journey through a single connected platform.

A broader platform for customer and citizen engagement

Organizations today are expected to do more than simply send notifications. Customers and citizens expect timely communication, digital self-service, convenient payment options, and visibility throughout every interaction.

By combining Convey’s AI-powered engagement operating system with Selectron’s expertise in electronic bill presentment, PCI-certified payments, inspections, and field operations, organizations can deliver more connected experiences while improving operational efficiency.

Together, the combined portfolio helps organizations:

• Deliver intelligent omnichannel customer and citizen communications
• Provide electronic bill presentment and PCI-certified payment processing
• Streamline collections and payment experiences
• Manage inspections, permitting, and field operations from mobile applications
• Improve scheduling, routing, and visibility throughout service requests
• Orchestrate intelligent customer journeys with ConveyIQ

Expanding what’s possible for utilities

Utilities have long relied on Convey to communicate with customers during critical moments, including outages, billing, field service appointments, and collections.

With Selectron joining Convey, utilities can now extend those experiences even further.

Organizations can connect communications with payments, field operations, inspections, and customer workflows to create a seamless experience from beginning to end. Whether a customer is making a payment, scheduling a service visit, receiving inspection updates, or interacting during an outage, the experience becomes more connected and transparent.

Supporting state and local government organizations

The acquisition also expands Convey’s presence within state and local government.

Selectron has built longstanding relationships with municipalities and public sector organizations through solutions that support inspections, permitting, mobile field operations, citizen engagement, and electronic payments.

Combining these capabilities with Convey’s engagement operating system gives government agencies new opportunities to modernize constituent communications while improving operational efficiency and citizen satisfaction.

Built around complementary strengths

This acquisition brings together two organizations with similar values and complementary expertise.

Convey provides intelligent engagement, AI orchestration, and omnichannel communications purpose-built for regulated industries. Selectron contributes deep expertise in payments, inspections, field workforce management, and citizen engagement. Together, we’re creating a broader platform that helps organizations improve every interaction across the customer and citizen journey.

Looking ahead

This is an exciting milestone for both organizations and, more importantly, for our customers.

Existing Convey customers will gain access to expanded payment and field operations capabilities, while Selectron customers will benefit from Convey’s intelligent communications, AI-powered workflows, and engagement operating system.

As we continue investing in innovation, our focus remains the same: helping organizations create better experiences, improve operational performance, and strengthen the relationships they build with the people they serve.

Frequently asked questions about Convey’s acquisition of Selectron

Why did Convey acquire Selectron?

The acquisition expands the Convey Engagement Operating System by adding citizen engagement, electronic bill presentment, PCI-certified payments, inspection management, and field operations capabilities. Together, the combined platform supports more of the customer and citizen journey.

Who benefits from Convey acquiring Selectron?

Utilities, state and local government organizations, municipalities, cooperatives, and public safety organizations can benefit from a broader platform that combines communications, payments, inspections, field operations, and AI-powered engagement.

What capabilities does Selectron add to Convey’s solutions?

Selectron brings electronic bill presentment, PCI-certified payment processing, mobile inspection management, permitting workflows, field workforce management, and citizen engagement solutions.

What does the acquisition of Selectron mean for existing Convey customers?

Convey customers will gain access to expanded payment capabilities, field operations technology, and inspection management solutions while continuing to benefit from Convey’s intelligent communications and AI-powered engagement workflows.

What does Convey’s acquisition of Selectron mean for Selectron customers?

Selectron customers will continue receiving the solutions they rely on while gaining access to Convey’s omnichannel communications, engagement operating system, and AI journey orchestration capabilities.

What is Convey’s long-term vision?

Convey is continuing to build the engagement operating system for utilities and regulated industries. By expanding the platform through innovation and strategic acquisitions, Convey is helping organizations modernize operations, improve customer and citizen experiences, and solve more of their engagement challenges from a single connected platform.