Introducing ConveyIQ: A more intelligent way to power communicationUtilities and regulated industries are operating in
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Message Broadcast is Now ConveyMessage Broadcast rebrands as Convey, marking a
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Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentsConvey is excited to announce the acquisition
Read More Convey acquires Selectron, expanding its engagement operating system with citizen engagement, field operations, and paymentscooperative utilities
Strengthen member relationships with intelligent workflows that improve communications, increase engagement, and support operational excellence.
overview
Whether managing outage communications, billing notifications, energy programs, or member services, cooperative utilities must deliver timely, relevant information while operating efficiently.
Convey helps utility cooperatives modernize member engagement through intelligent workflows, multichannel communications, and data-driven automation.
challenges
Utility cooperatives must keep members informed, engaged, and connected while managing outages, payments, programs, and service communications with limited resources.
Members expect personalized communications delivered through their preferred channels and available when they need them.
Keeping members informed during outages and restoration efforts is critical to maintaining trust and satisfaction.
Many cooperatives operate with lean teams responsible for member services, communications, and operational support.
Driving adoption of energy efficiency programs, rebates, broadband services, and community initiatives requires ongoing engagement.
Solutions
Empowering cooperative utilities to deliver timely, personalized communications that improve member engagement and support operational efficiency.
Keep members informed about outages, restoration efforts, service updates, and operational activities.
Create intelligent workflows that trigger personalized communications based on member interactions and operational events.
Reduce late payments and improve collections through automated billing reminders and payment communications.
Promote rebates, energy efficiency initiatives, broadband offerings, and member programs through targeted outreach campaigns.
essentials
Whether you’re sending outage updates, billing reminders, conservation program communications, or service notifications, Convey Essentials helps coop utilities deliver relevant communications through SMS, email, and voice channels while improving operational efficiency.
Evaluate performance by all messages and campaigns.
Onboard and get started in days, not months.
Deploy proactively via email, SMS, voice, and print.
Instantly scale up for outage events and cut inbound calls by 75%.
Built-in TCPA and FTC DNC compliance and consent management.
High Throughput platform integrates with CIS, CRM, and OMS.
execution
Discover how our solutions support every stage of the member experience through SMS, email, voice, and RCS for Business, from scheduling and payments to emergency communications, high bill alerts, high bill usage notifications, and other moments that matter.
our expertise
As leaders in managing experiences in regulated environments, we strive to raise standards for our clients’ industries.
We follow FINRA, HIPAA, GDPR regulations, and more.
All communications are secured with advanced encryption.
results
24%
19%
21%
resources
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contact
Talk to us about how our intelligent workflows can modernize your customer experience operations and enhance your customer experience.
