The state of utility CX: 10 trends defining IUCX 2026
Every year, IUCX offers a clear snapshot of where the utility industry is headed. In 2026, the direction is unmistakable….
April 23, 2026
7 min read
enterprise SMART SCHEDULING
Simplify your enterprise scheduling
One calendar to manage people, teams, and equipment.
smart scheduling
The scheduling platform purpose-built for utilities
Customers expect fast, reliable service and clear communication when it comes to utility appointments. Convey helps utilities meet those expectations by making it easy to schedule, manage, and update field visits. By reducing missed appointments and optimizing crew deployment, our enterprise scheduling solution ensures faster resolutions, fewer service disruptions, and a smoother customer experience. From critical maintenance to routine inspections, utilities can deliver a higher level of service while keeping operations efficient and predictable.
how it works
Enterprise Smart Scheduling that unites utilities into one calendar
A single, connected calendar brings field crews, contact centers, and operations teams together, eliminating silos and simplifying coordination. Integration with existing systems assures schedules stay up to date, while Convey’s messaging solutions work in turn with two-way messaging that keeps customers informed about appointments, callbacks, or rescheduling. Internal and external teams can collaborate more efficiently, reducing missed visits, lowering wait times, and improving overall operational performance.
benefits
Transform your scheduling process
Enterprise Smart Scheduling (ESS) helps utilities streamline appointments, callbacks, and resource management. With flexible calendars, secure hosting, and simple integrations, ESS empowers your teams to work smarter and deliver better service experiences.
Suits teams and individuals
Set up availability pages for individual technicians, call center agents, or entire teams with unique capabilities.
Works well with contractors and field crews
ESS can easily integrate internal and external calendars without tech disruptions or security issues.
Appointment and callback scheduling
Allow agents to schedule callbacks to reduce wait times. Integrate with current systems for two-way scheduling over text or web.
Hosted calendars
ESS provides secure, stand-alone calendars managed within the platform. These virtual calendars are not linked to external systems, making them ideal for utilities that require flexibility and controlled access.
Calendars for people and things
Don’t limit your thinking that calendars are just for people. Use our calendars for events & webinars, vehicles & equipment, spaces & places.
Varied assignment rules
Assign schedules via round-robin assignments or when an entire team is available.
Resources
Case studies & success stories
Introducing ConveyIQ: A more intelligent way to power communication
Utilities and regulated industries are operating in a new communications reality. Customers expect timely, personalized updates. Regulators expect strict adherence…
April 20, 2026
3 min read
Building a storm-ready communication strategy: How LG&E and KU scaled proactive engagement
For utilities serving large, diverse service territories, storm communication is not just an operational necessity. It is a trust-building function…
April 20, 2026
6 min read
contact
Let’s imagine your success
Talk to us about how our intelligent workflows can modernize your customer experience operations and enhance your customer experience.