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The way utilities and public sector organizations engage with their customers and communities is changing. Expectations are higher, interactions are more connected, and organizations need technology that can support more than individual moments. 

That’s why Convey and Selectron are coming together. 

The acquisition of Selectron expands Convey’s capabilities and brings together complementary strengths across engagement, payments, citizen services, and field operations. Together, the companies are building toward a more connected engagement operating system designed to help organizations deliver better experiences across more of the moments that matter.

How Convey and Selectron are coming together

Both Convey and Selectron have deep experience helping organizations communicate and engage with the people they serve. Bringing these capabilities together creates an opportunity to connect more of the customer and citizen experience. 

For utilities, that can mean bringing communications, payments, billing, service, and other interactions into a more connected experience. For state and local government, municipalities, and public safety organizations, it creates opportunities to connect engagement with the services and operations that communities rely on every day. 

The goal is simple: make it easier for organizations to deliver timely, accurate, and personalized experiences while creating greater efficiency across every interaction. 

What does the acquisition mean for existing customers? 

For existing Convey and Selectron customers, continuity remains important. 

Customers can continue to rely on the teams, solutions, and relationships they know while gaining access to the expanded capabilities and expertise that come from bringing the two organizations together. 

The combination is about building on what already works while creating new opportunities for the future. 

Expanding the engagement operating system 

Convey is purpose-built for utilities and regulated industries, helping organizations manage critical customer communications and engagement across the moments that matter. 

With Selectron, those capabilities expand to include areas such as secure payments, citizen engagement, and field operations. 

Together, these capabilities can help organizations create more connected experiences across the full lifecycle of a customer or citizen interaction. 

Instead of treating each interaction as a separate moment, organizations can take a more connected approach to engagement, helping people get the information, services, and support they need when they need it.

Building a more connected future

The acquisition represents an important next step for both Convey and Selectron, but it’s ultimately about what comes next for the organizations they serve. 

As utilities and public sector organizations look for ways to improve service, increase efficiency, and build trust, having connected capabilities across engagement and operations becomes increasingly important. 

Convey and Selectron are better together, combining technology, expertise, and a shared focus on helping organizations create more meaningful experiences for the people and communities they serve. 

Frequently asked questions about Convey’s acquisition of Selectron

What does Convey’s acquisition of Selectron mean?

The acquisition brings Convey and Selectron together to expand the capabilities available to utilities and public sector organizations, including engagement, secure payments, citizen services, and field operations. 

Will existing Convey and Selectron customers see changes?

The combination is designed to build on the existing customer experience while creating opportunities for expanded capabilities and services over time. 

What capabilities does Selectron bring to Convey?

Selectron expands Convey’s capabilities into areas including secure payments, citizen engagement, and field operations. 

How does the acquisition support the future of engagement?

By bringing complementary capabilities together, Convey and Selectron can help organizations connect more interactions across engagement, payments, services, and operations, creating a more unified experience for customers and citizens.