Con Edison Earns Chartwell Bronze Award for Outage Communications Excellence with Convey Technology 

Convey announced that its partnership with Con Edison has been recognized with the Bronze Award for Excellence in Outage Communications in Chartwell’s 2026 Best Practices Awards. The award honors Con Edison’s response to two extreme winter storms that struck New York City in early 2026, during which the utility leveraged Convey’s platform to deliver rapid, localized, and transparent communications to millions of customers. 

“This winter’s extreme weather was another great example of the importance of staying connected with our customers. We’re committed to providing timely and accurate information so people can make informed decisions for their families and businesses. Our multi-channel messaging platform helps us keep connected with the communities we serve”, said Di Soares, Section Manager, Con Edison. 

Con Edison is one of several leading utilities nationwide leveraging Convey’s technology to proactively engage customers before, during, and after critical events. By combining intelligent workflows with proven scalability, Convey provides a repeatable playbook that the broader utilities industry can adopt to strengthen resilience and compliance while improving customer experience.