Convey and Hawaiian Electric deliver industry-leading emergency communication at scale

Convey has partnered with Hawaiian Electric to modernize emergency communications and deliver reliable, high-scale outreach across the islands. Together, the companies are setting a new benchmark for resiliency in the utility industry by combining operational expertise with intelligent, multi-channel workflows.

Deployed in 2024, Convey’s platform enabled Hawaiian Electric to reach customers quickly and effectively ahead of Tropical Storm Hone, delivering more than 1.26 million proactive alerts across SMS, email, and voice to date. The program also enhanced inbound support, with an IVR system that managed thousands of calls efficiently, reducing reliance on live agents while maintaining strong service during peak demand.

This partnership reflects Hawaiian Electric’s commitment to improving the digital customer experience while reinforcing community trust during critical moments. As Convey CEO Maulik Datanwala explains, “Hawaiian Electric is demonstrating what’s possible when utilities lead with a customer-first approach. They’ve built a model that every utility can learn from.”

Looking ahead, Hawaiian Electric and Convey are expanding the program with advanced reporting, multi-language support, and conversational intelligence, further positioning the utility as a leader in modern customer engagement.