Bridging the gap: Addressing customer affordability in challenging times webinar

As nearly 20 million American households struggle with rising utility costs, arrears have reached a staggering $19.5 billion as of March 2023, according to the National Energy Assistance Directors Association. For families, this means difficult trade-offs about which bills to prioritize, often delaying utility payments. For utility providers, it raises a critical question: How can we support customer affordability while ensuring reliable service and operational efficiency?

In this on-demand webinar, industry leaders share practical and impactful strategies to address this pressing issue. Watch at your convenience to explore innovative solutions that help utility companies balance financial health and customer care.

WHAT YOU’LL LEARN:

• Financial Assistance Navigation: Gain insights into guiding customers toward affordability programs, government grants, and private support services.
• Strategic Communication: Learn proactive outreach methods, including personalized notifications, segmented messaging, and partnerships with community organizations to better connect customers with resources.
• Real-World Insights: Hear examples of how investor-owned and public utilities are improving affordability, reducing arrears, and strengthening customer trust while maintaining operational outcomes.

Together, we’ll dive into actionable strategies to enhance affordability efforts, reduce arrears, and build stronger relationships with your customers—all while achieving operational excellence.

Watch the webinar now to gain valuable insights and practical tools to better serve your customers.