Utilities and regulated industries are operating in
Read More
The primary electric utility in Southeastern Pennsylvania, sought to enhance outage communications while reducing the time needed to dispatch restoration crews. The utility aimed to improve real-time customer engagement and provide flexible messaging across channels.
Open the full cases study in a new browser tab.
Read other insights and news from the Convey team.
Unexpected utility bills create more than customer frustration. They drive inbound calls, increase operational strain, and erode trust between utilities…
Rich Communication Services (RCS) is transforming how businesses engage with customers by delivering a richer, more interactive experience than traditional…
Consumers are more connected than ever, but they are also more cautious. Between phishing attempts, spoofed phone numbers, and fraudulent…
