Transforming HEU outreach
CLIENT: Leading utility provider USE CASE: Customer engagement, utilizing Conversations THE CHALLENGE A leading utility provider in North America’s High…
During a busy outage season, a leading utility found themselves bogged down with the inefficient check-in and check-out system that their crews had to go through when they were on site. These inefficiencies led to frustrations from both management and employees when locations were not always up to date and restoration times became inaccurate as crews were not where they were supposed to be.
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