In 2018, when Hurricane Florence hit the Carolinas, a southeastern utility provider urgently needed to reach a portion of their 8 million customer base using their preferred communication channel.
Open the full cases study in a new browser tab.
Read other insights and news from the Convey team.
Utility collections have entered a new era. Rising energy costs, expiring assistance programs, and expanding regulatory oversight have fundamentally changed…
In late January, Storm Fern swept across multiple regions, leaving millions of residents without power and disrupting communities in profound…
The challenge that DTE faced DTE Energy serves 2.3 million electric customers across Michigan, many of whom were increasingly impacted…
