How utilities can personalize customer communications during outages with ConveyIQ
An outage may be the same operational event for a utility, but it is not the same experience for every…
Our client, a Fortune 500 energy company in the southeastern U.S., found itself in the cone of uncertainty for seven back-to-back storms, five of which were hurricanes. With over 1.3 million customers to keep in contact with, the utility needed to have a system in place that would reach as many of their customers as possible.
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