Our client, a Fortune 500 energy company in the southeastern U.S., found itself in the cone of uncertainty for seven back-to-back storms, five of which were hurricanes. With over 1.3 million customers to keep in contact with, the utility needed to have a system in place that would reach as many of their customers as possible.
Open the full cases study in a new browser tab.
Read other insights and news from the Convey team.
Utility collections have entered a new era. Rising energy costs, expiring assistance programs, and expanding regulatory oversight have fundamentally changed…
In late January, Storm Fern swept across multiple regions, leaving millions of residents without power and disrupting communities in profound…
The challenge that DTE faced DTE Energy serves 2.3 million electric customers across Michigan, many of whom were increasingly impacted…
