How utilities can personalize customer communications during outages with ConveyIQ
An outage may be the same operational event for a utility, but it is not the same experience for every…
Mansfield Municipal Electric Department (MMED) serves 10,000 customers in Southeastern Massachusetts. As extreme weather events increase and ISO New England prepares for possible load curtailments, MMED needed a more responsive, localized way to notify residents of outages and maintenance events.
Open the full case study in a new browser tab.