Five proactive messages every community utility should be sending
For many community utilities, customer communication is still largely reactive. A member or customer notices a higher-than-expected bill, experiences an…
Mansfield Municipal Electric Department (MMED) serves 10,000 customers in Southeastern Massachusetts. As extreme weather events increase and ISO New England prepares for possible load curtailments, MMED needed a more responsive, localized way to notify residents of outages and maintenance events.
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