Utilities and regulated industries are operating in
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Message Broadcast rebrands as Convey, marking a
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Convey is excited to announce the acquisition
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An outage may be the same operational event for a utility, but it is not the same experience for every…
If it feels like TCPA has been on your compliance to-do list for a while, you’re not alone. Over the…
Storm preparedness is about more than restoring power. It is about protecting public safety, maintaining essential services, communicating clearly, and…
When a public safety power shutoff (PSPS) is declared, utilities have a narrow window to communicate critical information to customers….
Proactive communication is becoming essential for community-owned utilities looking to improve customer satisfaction, reduce call center volume, strengthen trust, and…
At Convey, we believe the future of customer engagement is more proactive, personalized, and connected. That vision is driving the…
Convey has been named to the 2026 Inc. 5000, the annual ranking of America’s fastest-growing private companies. The recognition highlights…
Customer expectations have changed dramatically over the last decade. Whether someone is paying a utility bill, reporting a service issue,…
For utilities, every customer interaction matters. While payment reminders may seem like a routine operational task, proactive billing communication represents…
For utilities, power outages are inevitable. Customer frustration doesn’t have to be. Whether caused by severe storms, equipment failures, planned…
As electricity demand continues to rise, utilities are facing increasing pressure to balance reliability, affordability, and customer expectations. Extreme weather,…
Convey is excited to announce the acquisition of Selectron, a trusted provider of citizen engagement, field operations, inspection management, and…
For utilities, revenue recovery has traditionally been viewed as a back-office function focused on overdue accounts and service disconnections. But…
Every customer interaction starts with one simple requirement: reaching the right person. Whether you’re sending a payment reminder, a service…
When customers think about utility communications, they often think of monthly bills, outage notifications, or payment reminders. While these scheduled…
Talk to us about how our intelligent workflows can modernize your customer experience operations and enhance your customer experience.